IT Support Technician

2 weeks ago


Cape Town, South Africa Time Personnel Full time

**REQUIREMENTS**
- Matric, successfully completed education in the field of IT (bachelor's degree or professional education in the field of computer science)
- 3+ years of experience in IT system administration, ideally M365 & Azure cloud administration, Google Cloud, etc.
- On-Premises network administration (e.g., Firewalls, Switches, Access Points, etc.).
- Good understanding of common client OS (Mac & Windows).
- Fluency in English with a high level of integrity and discretion
- Proactive team player, analytical, self-starter with a getting-things-done attitude.
- Distinctively service-oriented with very good communication skills
- A person with a high level of integrity and a strong sense for discretion
- Adherence to corporate standards of professionalism

Preferred Skills:

- ITIL Foundation certifications.
- Microsoft Office, Desktop, Server, Azure, OneDrive, SharePoint.

Desirable Qualifications:

- MD-100 - Windows.
- MD-101 - Managing Modern Desktops.
- MS-300 - Deploying MS365 Teamwork.
- MS-500 - MS365 Security Admin.
- MS-100 - MS365 Identity and Services.
- MS-101 - MS365 Mobility and Security.

**DUTIES**

**Technical Support**:

- Providing onsite and remote technical support to designated customers, including creation, assignment, resolution, and closure of support tickets

**Areas of Support**:

- Overseeing and managing the organization's IT infrastructure (on-premises and cloud).
- Managing network and data security.
- Conducting local and remote first and second level client support.
- Developing local IT and information security awareness, including user training.
- Steering external IT providers, including procurement.
- Assisting in IT projects within the HP ecosystem as a technical lead.

**Documentation**:

- Maintaining all ICT-related information in a documented format.

**Processes**:

- Monitoring current ICT processes to ensure their relevance and up-to-date status.
- Assessing customer environments to identify opportunities for improvement.

**Customer Interaction**:

- Direct engagement with designated customers to address their queries and concerns.

**Salary**: R25,000 negotiable dependent on experience

Join us on
**SOCIAL MEDIA **or visit our
**WEBSITE **for more information. See links below.



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