Support Engineer
2 weeks ago
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer support.
- Must have senior certificate plus Tertiary education in information technology.
- Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.
- Own car and valid drivers license.
- Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.
- 3+ years experience in technical support.
Responsibilities:
- Work well in a team exercising strong interpersonal skills are priority.
- Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
- Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.
- Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.
- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.
- Provide IT support for customers in the field.
- Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.
- Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.
-
Support Engineer
1 month ago
Cape Town, South Africa PRR Recruitment Services Full timeSupport Engineer – R500k p.a (Rondebosh)Well known payment services company is looking for a Support EngineerThe ideal candidate will have min 2-5 years experience in:2-years related experience in MSSQL and MySQL,High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config- Server, eSocket.POS)Linux knowledge and...
-
Junior Support Engineer
1 week ago
Cape Town, South Africa Pronel Personnel Full timeOur client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...
-
Junior Support Engineer
2 weeks ago
Cape Town, South Africa Pronel Personnel Full timeOur client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...
-
Junior Support Engineer
1 week ago
Cape Town, South Africa Pronel Personnel Full timeOur client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...
-
Junior Support Engineer
1 week ago
Cape Town, South Africa Adzuna ZA B C2 Full timeOur client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...
-
Senior Support Engineer
1 week ago
Cape Town, South Africa Pronel Personnel Full timeOur client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex technical issues Log faults...
-
Senior Support Engineer
2 weeks ago
Cape Town, South Africa Pronel Personnel Full timeOur client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with...
-
Senior Support Engineer
1 week ago
Cape Town, South Africa Pronel Personnel Full timeOur client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with...
-
Senior Support Engineer
1 week ago
Cape Town, South Africa Adzuna ZA B C2 Full timeOur client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with service...
-
Product Support Engineer
3 weeks ago
Cape Town, South Africa Network Contracting Full timeMechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer
-
Product Support Engineer
1 month ago
Cape Town, South Africa Network Contracting Full timeMechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer
-
Product Support Engineer
3 weeks ago
Cape Town, South Africa Adzuna ZA B C2 Full timeMechanical or Industrial graduate engineer with product development and product support experience (Minimum 5 years experience).BSc Industrial, Mechanical or Electrical Engineer
-
Support Engineer Office
1 month ago
Cape Town, South Africa PRR Recruitment Services Full timeSupport Engineer (Office) in Cape Town - RondeboshRequirements:2-years related experienceKnowledge of MSSQL and MySQL,High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket.POS)Linux knowledge and experienceBusiness analyst skills is advantageousBe able to write documentation for all created processesBe...
-
Senior Support Engineer
1 month ago
Cape Town, South Africa Datacentrix Full timeResponsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure &...
-
Senior Support Engineer Hyper-V_Exchange_M365
1 month ago
Cape Town, South Africa Datacentrix Full timeResponsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile
-
Tier II Support Engineer
4 weeks ago
Cape Town, Western Cape, South Africa Kontak Recruitment Full time"Tier II Support Engineer (JB4336) Cape Town or Johannesburg (Remote) R per month, CTC Permanent Join a dynamic and growing IT Solutions company with a solid presence in KZN, Cape Town, and Johannesburg and contribute to their clien...Proven experience in server management, cloud technologies, and IT infrastructure. Strong background in IT security and...
-
Senior IT Support Engineer
1 month ago
Cape Town, South Africa RoomRaccoon Full timeAs an ICT Support Engineer, you will ensure the smooth functioning of RoomRaccoon's ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing top-notch technical support, addressing user concerns, and enhancing the infrastructure. With your passion for technology and excellent communication skills, you will excel in this...
-
DevOps Support Engineer
3 weeks ago
Cape Town, South Africa IOCO Full timeAre you passionate about DevOps and looking for your next challenge? We're seeking a DevOps Support Engineer to join our team at iOCO. As a member of our team, you'll play a key role in implementing DevOps best practices, automating processes, and optimizing our development and deployment pipelines. What you’ll do: Incidents and Queries Provide...
-
DevOps Support Engineer
1 month ago
Cape Town, South Africa IOCO Full timeAre you passionate about DevOps and looking for your next challenge? We're seeking a DevOps Support Engineer to join our team at iOCO. As a member of our team, you'll play a key role in implementing DevOps best practices, automating processes, and optimizing our development and deployment pipelines.What you’ll do: Incidents and QueriesProvide Level 2...
-
Desktop Support Engineer ll
3 weeks ago
Cape Town, South Africa IOCO Full timeYearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Desktop Support Engineer ll. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team.   What you’ll do: General support of end-user computing for hardware,...