Desktop Support Technician
2 weeks ago
JOB TITLE - DESKTOP SUPPORT TECHNICIAN
Main Responsibilities:
- Log incidents and follow through to resolution
- Manage incoming calls according to SLA specifications and escalation procedure
- Implement and Maintain Hardware and Software Standards
- Troubleshooting and resolving Hardware or Software issues
- Implement Corrective Measures that is within IT Operators scope of work
- Deployment and redeployment of new or existing equipment
- Conduct daily IT operations
- Ensure system availability and backups through diligent and timeous maintenance
- Work as part of a team or individually to deliver high quality standards consistently and accurately.
- Maintain Hardware and Software on Company Assets be it onsite or remotely
- Assist in pro-active measures to maintain a stable environment
- Facilitate with all cabling’s requirements and vendor management
- Facilitate the install of new switches, trace network points. Use vendor if required
Skills/Experience Required:
- Minimum 2 years previous experience as a Desktop Technician
- Excellent telephone etiquette
- Excellent general communication skills
- Basic ITIL or Service Management understanding
- General desktop support knowledge and strong technical abilities
Required Qualifications:
- IT Diploma / Degree
- A+
- N+
- MCSE
- ITIL V3 Foundation would be an advantage
- Team player
- Strong communication skills
- Attention to detail and accuracy
- Initiative
- People skills
- High levels of professionalism
- Punctuality
- Quick learner
Application Question(s):
- Do you have experience in the Hospitality Industry as a Desktop Support Technician?
- Do you have your own reliable vehicle?
**Experience**:
- Desktop Technician: 2 years (required)
License/Certification:
- Driver's license (preferred)
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