IT Support Technician

7 months ago

Cape Town, South Africa Belmond Full time

As an IT Support Technician at Mount Nelson, A Belmond Hotel you are part of a team that works behind the scenes to make all the magic happen, often invisible to guests, the IT team ensures the seamless functionality of the infrastructure and software systems. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary Responsibilities Include**:

- Resolve all assigned support tickets.
- Assist the management of I.T. in systems risk and compliance alignment
- Assist all guests with technical issues relating to connecting to or using Internet facilities in the hotel.
- Control wastage and take responsibility for the economy of all utilities and resources.
- Ensure that backups are working, and that servers and services are running.

**Requirements**:
**What You Bring**:

- Good understanding of basic network protocols such as TCP/IP, DNS, FTP and SMTP.
- An understanding of networking and desktop technology, and also in room technology such as TVs, IP telephony etc. would be beneficial
- Ability to interact and communicate on all levels.

**Benefits**:
**What We Offer**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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