Junior IT Support Technician
2 weeks ago
**Minimum requirements for the role**:
- Must have a 3-year tertiary qualification Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar)
- Minimum 2 years experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar is essential
- Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.) will be required
- Must be able to resolve end-user problems and working with an incident management system (e.g. Spiceworks, Remedy, or similar).
- Must be able to effectively manage relationships with third-party providers and prioritise high severity incidents
- Knowledge of Active Directory, Azure AD, Server Management, and network security would be preferred
- Experience in testing software and raising bugs, and monitoring and securing networks will be an added advantage
- Providing technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.
- Managing incidents raised by end users and ensuring all requests are logged, monitored, and tracked using the incident management system.
- Resolving hardware, software (including in-house), and network problems by working with end users, other technical personnel, and external service providers.
- Installing, maintaining, optimising, and configuring software, including Windows operating systems and settings.
- Contributing to continuous improvement of processes, systems, knowledge base, and third-party relationships.
- Ensuring best practices are followed and that all software is safe and appropriately licensed.
- Ensuring security and privacy of computers and network systems.
- Monitoring networks and hardware for unauthorized use.
- Providing regular feedback to clients regarding service request status.
- Documenting common problems on documentation solution.
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