Employee Wellness Programme

2 days ago


Johannesburg, South Africa Medpharm Recruitment Full time

A reputable Medical Aid is seeking a qualified, experienced and registered Psychologist or Social Worker or Registered Counsellor to assist with telephonic psycho-social counselling and Case Management duties.

**Requirements**:

- Qualified as a Clinical or Counselling Psychologist (Masters Degree) or Registered Counsellor (Honours Degree), and registered with HPCSA, or qualified as a Social Worker and registered with the SACSSP.
- Qualification and registration as a Psychologist will be advantageous.
- If qualified as a Social Worker and registered with the SACSSP, a Master’s degree in Occupational Social Work will be an advantage.
- A minimum of 1 years’ experience working in an operational capacity in the EWP industry.
- Experience in conducting short-term solution focused counselling within the work environment.
- Extensive knowledge of the health and wellness industry - i.e. laws and legislation that govern the industry and knowledge of the ethical codes that govern psychologists and social workers.
- Ability to conduct counselling in Tsonga, Swati, Venda and Ndebele will be advantageous
- Computer Literate
- Good communication skills
- South African born citizen
- Credit and Criminal Clear

**Duties**:

- Monitoring the lines and the EWP system to ensure availability and continuity of the service
- Receiving calls that come into the Wellness Care Centre, assessing needs, identifying behavioural risk and conducting telephonic psycho-social counselling for eligible individuals in accordance with short-term, solution focused counselling principles.
- Referring cases as indicated for face-to-face/virtual and Case Management of referred cases to ensure adherence to protocols and processes.
- Duties associated with informal and formal managerial referrals, and the provision of managerial consultation to managers, supervisors and Human Resources representatives.
- Managing cases that require Specialist Case Management, such as high-risk cases.
- Creating comprehensive and accurate case records on the EWP system reflecting all interactions with Service Users and Network Providers.
- Receiving feedback from Afterhours Consultants and ensuring handovers are properly performed and lines are tested.
- Contributing towards the development of documents, products, services and protocols relevant to the activities of the department.
- Conducting orientation training as required.
- Engagement with the Networks team to support the expansion of the psychosocial provider network.
- Developing psycho-social training material and conducting psycho-social training as required

**Job Types**: Full-time, Permanent

Application Question(s):

- How many years experience do you have within EWP?
- Are you willing to travel to and from office on a daily basis? (This role is not based remotely)
- Are you a Psychologist with a Masters Degree or a / Registered Counsellor with Honours registered at HPCSA or a / Social Worker registered with SACSSP?
- Please list the Languages do you speak 100% fluently?
- Were you born in South Africa?
- Are you credit and criminal clear?

**Education**:

- Diploma (required)



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