Programme and Payments Operations Manager

6 months ago

Johannesburg, South Africa Project Management Connection Full time

**Overall job purpose**:

- The key areas of responsibility entail managing governance, risk management, regulatory compliance and operations. These functions are fulfilled through various structures, payment industry forums as well as strategic projects in the payments industry.

**Key stakeholder management and interaction**:

- **Internal**: Structures, Executives and Employees
- **External**: Members, payment systems operators, regulatory bodies as well as other entities.

**Responsibilities**:

- Programme Management - Payments Industry Body (PIB) Programme
- Establish the Programme Management Office of the PIB and manage the execution of the PIB Programme transition plan.
- Establish and implement the governance required to manage the PIB programme.
- Oversees the ongoing co-ordination of required governance, decision-making processes for the programme workstreams and forums in place.
- Execute the end-to-end project management functions of the programme.
- Oversee the administrative functions required to support the programme.
- Manage the programme budget in line with the finance policies.
- Manage programme risks identification and ensure the appropriate mitigation actions are identified and implemented.
- Ensure delivery of the programme workstreams is in accordance with the set objectives.
- Deliver the programme reporting as required by internal and external stakeholders as well as forums.
- Support the effective communication with stakeholders (internal and external) as required.
- Ensure the PIB programme is adequately resourced to fulfil its functions and obligations.

**Payments Operations Management**:

- To lead and manage the end-to-end payments operation functions and services by:

- Support the payments operation environment to deliver on the management and administration services mandate, for structures, committees and forums.
- Establish and ensure adherence to governance, policies, standards and service level agreements.
- Custodianship of the administration standards, processes, services and delivery thereof across the payments operation environment, structures, committees and forums.
- Custodianship of the Member Portal that provides the primary platform for engagement and services provided to Members.
- Custodianship of the end-to-end payments operation processes, including continuous optimisation for efficiency and effectiveness for the services rendered.
- Coordinate and manage alignment of payments operation processes and administration functions across the environment.
- Develop and deliver management information (MIS) and reporting required to effectively monitor and manage the services of payments operation environment.
- Ensure effective stakeholder engagement and management, internally and externally.
- Conduct ongoing research and optimisation of processes, standards and technology for efficiency, effectiveness and continuous improvement of the payment operations and administration functions.

**Key attributes**:
**Education and experience**:

- Degree (NQF 7) in Management or Commerce
- 3 - 5 years’ experience in Programme/Project Management
- 3 - 5 years’ experience in Operations Management
- Experience in payment systems will be an advantage.

**Knowledge**:

- Advanced Microsoft 365 suite of products (Visio, MS Project, Excel, PowerPoint, Word)
- Process Management (define, develop, execute and optimise)
- Processes Mapping (including relevant tools)
- Project Management (including relevant tools)
- Business analysis
- Research methodologies
- Knowledge of the National payment system (NPS) of South Africa
- Knowledge of regulatory, legislative and governance landscape in the payments industry of South Africa

**Skills**:

- Team Leadership and orientation with ability to motivate others towards performance.
- Strong stakeholder management
- Analytical thinking and problem solving
- Detail-oriented
- Ability to integrate strategy and operational components into delivery
- Personal organisation and time management
- Good communications skills (verbal and written)
- Good interpersonal and consultative skills
- Strong facilitation & presentation skills
- Ability to work independently
- Ability to work under pressure and on multiple priorities as the same time

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