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Sales and Marketing Assistant

5 months ago

Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading tourism and hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

You must be able to work 2 Saturdays per month.

Take your career to the next level by joining our team for this amazing opportunity.

Minimum Requirements

**EDUCATION**:

- Grade 12 or equivalent;
- Must speak, read, write and understand English at a professional level;
- Computer literate (MS Word, MS Excel, MS Outlook)

**EXPERIENCE**:

- 3-5 year’s working experience in tourism or marketing industries;
- Opera knowledge (or similar PMS);
- Microsoft Suite;
- Google apps (advantageous);
- Meta apps (advantageous)

**Generic Competencies**:

- Attention to detail and quality;
- Strong administrative skills;
- Clear Communication

**Unique Competencies**:

- Strong time management and ability to prioritize work;
- Maintain existing relationships with clients;
- Data capturing / Reporting;
- Goal orientated and target driven;
- Customer service;
- Team player with high level of dedication;
- Sales and marketing interest;
- Tourism background

**Responsibilities**:
**Product Knowledge**
- Property Knowledge of all Village N Life products and brands
- Understanding of target audiences for different properties, brands and campaigns, with special focus on:

- Direct promotional / seasonal offers
- Closed groups (interest driven groups and network platforms)
- Third-party platforms (Flook, Daddy’s Deals, etc.)
- VNL Leisure Club

**Customer Service**
- Assist with general enquiries
- Maintain relationships
- Exceptional customer care and service delivery;
- Problem solving abilities and abilities to manage customer issues;
- Assist in investigating and resolving customer complaints

**Product and Offering Development**
- Support the creative thinking on development of new products and offerings;
- Play a key role in the implementation and role out of new products and offerings, including:

- Work with the design and web development team to create immersive campaigns;
- Assist with compiling of task lists for implementation of new products or promotions;
- Follow up and check-in with on-site operations teams;
- Report back on status, problems, and suggestions;
- Online brand audits for relevance and accuracy

**Sales and Reservations**
- Promote and Sell the Village N Life products and services using up-selling and suggestive selling techniques;
- Processing of reservations (FIT, groups and events);
- Follow ups on enquiries and leads;
- Check and verify FIT and Group bookings;
- Liaise with on-site operations teams;
- Compiling quotations and invoices accurately;
- Assist with booking of additional services, including spa treatments, restaurant reservations and golf bookings - details to appear on correspondence and PMS accurately;
- Record special billing arrangements for reservations in all business segments;
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations;
- All Village n Life standard operating procedures and policies to be followed and adhered to

**Administration**
- Maintain sales records across all marketing efforts:

- Keeping record of success rate, revenue achieved and notes for future reference;
- Researching, creating and maintaining pro-active client lists and databases;
- Maintain client databases:

- Importing of manual databases
- Creating databases through research
- Updating databases periodically
- Control and record keeping of related sales activities;

**Reporting**
- Capture and process data to compile reports on sales, historic revenue and campaign performance, such as:

- Weekly direct offers sales reports
- Historical campaign efforts on demand
- Monthly VNL Leisure Club sign-ups
- Monthly VNL Leisure Club revenue
- Periodic reporting on closed group efforts
- Weekly third-party platform sales reports

**Marketing**
- Brainstorm marketing campaigns for all properties;
- Create job bags for marketing and production team, providing all sales information accurately

If this sounds like an exciting opportunity to you, please apply.