Assistant SPA Manager

7 months ago


Camps Bay, South Africa HotelJobs.co.za Full time

We are excited to announce that our Wellness Quarter is now established, and we are seeking a highly organized and experienced Assistant Spa Manager to help oversee the operation of our three spas in Camps Bay.

Our beachfront properties offer high commissions and excellent foot traffic. We host thousands of international guests throughout the summer and have a loyal clientele during the winter season.

If you thrive in an environment focused on career development, staff incentives, and quality products, this is the company for you.

Main purpose of the job:
The Assistant Spa Manager supports the Spa Manager in ensuring the effective and efficient running of the spas. This includes:

- Assisting in managing the team to provide top-notch service and treatments for guests.
- Ensuring high hygiene standards are maintained at all times.
- Supporting the upskilling of staff through continuous on-the-job training and demonstrations.
- Aiding in the development of spa packages and promotions in collaboration with the VnL sales and marketing team.
- Assisting in cost control measures.
- Contributing to elevating retail and treatment sales to achieve targets.

Minimum requirements:

- Matric
- Beauty / Somatology diploma, preferably CIDESCO, SAAHSP, or ITEC
- Minimum 5 years in the beauty industry
- Minimum 1 year in a supervisory or management role
- Computer literate in all Office programs, especially Excel
- Basic knowledge of OPERA and ESP (advantageous)

Competencies:

- Excellent attention to detail
- Building customer loyalty
- People management skills
- Project management
- Time management
- Strong business mindset

Main duties and responsibilities:

- Assisting with the onboarding and exiting of staff.
- Liaising with suppliers and ensuring regular training incentives.
- Maintaining client database and facilitating promotion activation.
- Cross-promoting services.
- Helping design and implement SOPs.
- Mentorship and team support.
- Managing therapist training.
- Fostering relationships with suppliers and vendors.
- Participating in sales and marketing activities.
- Creating and distributing marketing materials (with the marketing department).
- Maintaining confidential records.
- Quality control.
- Locum management.
- Rostering of staff.
- Financial management support for the spa.
- Familiarity with all spa treatments and protocols.



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