Inbound Call Centre Agent

2 weeks ago


Cape Town, South Africa Truworths Full time

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business - both of which are key to keeping us at least one step ahead of the competition. We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.
**Key Responsibilities**: - Take inbound calls related to E-commerce (online) and Fashion Delivery orders. - Assist the customer with tracking their orders. - Assist customers with online profile. - Liaising with couriers and stores and giving feedback to the customer - Preparation for contacts answered. - Personality and quality of multimedia correspondence (works at enhancing relationships with customers). - Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.). - Administration - demonstrates an ability to adhere to administrative procedures with speed and accuracy. - Department performance - actively contributes towards responding to Customers within 48 hours. Drives own training.
**Qualifications and Experience**: - Matric qualification - Clear criminal and credit history - A minimum of 12 months experience within a contact centre in an agent or similar role - Excellent level of proficiency in written & spoken English - Extremely self-motivated & organised with the ability to multitask & prioritise - Strong analytical, problem solving and investigative skills - Exceptional customer Service Experience - Must be proficient in contact centre systems - Basic computer literacy - Basic ‘Vision-Nexus’ experience - Availability and willingness to work overtime/public holidays where required - 40 WPM typing speed
**Competencies**: - Customer/Client focus - Effective time management skills - Attention to detail - A good deal of accuracy - Ability to follow set procedures - The ability to be pro-active and constantly seek a better way of doing things - Good time management - Ability to work under pressure - Able to work in a team and independently


  • Call Centre Agents

    Found in: Whatjobs ZA C2 - 2 days ago


    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...

  • Call Centre Agents

    Found in: Whatjobs ZA C2 - 5 days ago


    Gqeberha, Nelson Mandela Bay Metropolitan Municipality, Eastern Cape, 6006, South Africa FreeRecruit Full time

    MatricNo experience neededMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on the...

  • Call Centre Agents Needed

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in...

  • Call Centre Agents Needed

    Found in: Whatjobs ZA C2 - 5 days ago


    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous...


  • Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs - R 9 600 Monthly Basic Plus Commission Our client based in the Northern Suburbs is looking for Call centre consultants to start working on the 1st of May 2023. **Requirements**: - 1 year cold calling experience. - 1 year of customer services experience. - Matric - Must be fluent in Afrikaans and English. - Must reside...

  • Call Centre Agent

    3 days ago


    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...

  • Call Centre Agent

    2 days ago


    Cape Town, South Africa Curiska (Pty) Ltd Full time

    Technical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information. **Responsibilities**: - Supply First-Line support _ Hardware support - Manage...

  • Call Centre Agents

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 

  • Call Centre Manager

    12 hours ago


    Cape Town, South Africa Recruitment Solutions Full time

    As the Customer Call Centre Manager - you will be responsible for the managing of the INBOUND and smaller outbound team of consultants. Oversee the day to day management, performance and ongoing development of teams. If you are a professional, high-performing individual with exceptional leadership and client service skills, then this might be a great...

  • Call Centre Agent

    7 days ago


    Cape Town, South Africa Full House Retail (Pty) Ltd Full time

    **CALL CENTRE AGENT - DEBT COLLECTION** **DESCRIPTION**: Meet and exceed daily, weekly and monthly debt collection targets. Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt. Act within the parameters of the National Credit Act and minimize the company’s exposure to complaints. Receive inbound calls...

  • Call Centre Agent

    2 days ago


    Cape Town, South Africa Full House Retail (Pty) Ltd Full time

    **CALL CENTRE AGENT - DEBT COLLECTION** **DESCRIPTION**: Meet and exceed daily, weekly and monthly debt collection targets. Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt. Act within the parameters of the National Credit Act and minimize the company’s exposure to complaints. Receive inbound calls...


  • Cape Town, South Africa Job Tool Kit Full time

    Call Centre Sales Agents / Business Development Representatives: We are looking for strong sales agents to do appointment setting for our company in Grassy Park 2 years cold calling or call centre sales Building rapport Objection handling Ability to hold a conversation over the phone Good English Language and Grammar UK Sales Experience **Salary**: R6...


  • Cape Town, South Africa Rescume Recruitment Full time

    Seeking Call Centre Agents to start ASAP. Salary R6800 + Benefits. Transport provided for the late shifts. **Purpose of Role is t**o deliver personalized solutions that inspire a passion for travel, with the goal to make lasting impressions on a hospitality customer base at every interaction. First point of contact to customers, taking inbound calls and...

  • Call Centre Sales Agents

    Found in: beBee jobs ZA - 1 week ago


    Cape Town, Western Cape, South Africa Jobking Full time

    Outbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...

  • Call Centre Agent

    6 days ago


    Cape Town, South Africa Merchants SA Full time

    KEY RESPONSIBILIES - Average of 60-70 calls a day per agent - Provide support for general hotel reservations, including new bookings, cancellations, modifications, and reconfirmations - Agents will be upskilled over time to more complex/higher-value interactions as business needs require - SOFT SKILLS: - Excellent English communication skills with emphasis...

  • Call Centre Agent

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa West Coast Personnel Full time

    Call Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly within the construction industry. This role involves engaging potential...


  • Cape Town, South Africa Rescume Recruitment Full time

    If you have a passion for Customer Service, are well spoken and have 6-12 months Call Centre experience then this job is perfect for you. You will be engaging with guests regarding reservations, taking inbound calls from International clients. Salary on offer is R6800+medical insurance, disability and funeral cover. **Salary**: R6,800.00 per...

  • Call Centre Agents

    Found in: Whatjobs ZA C2 - 2 days ago


    Durbanville, City of Cape Town, Western Cape, 7550, South Africa FreeRecruit Full time

    Requirements:   Experience not essential, as full training will be provided Excellent communication skills Personal attributes:loyal, determinate, patient, friendly Target driven Must be extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .


  • Cape Town, South Africa Energia Consulting Full time

    First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...


  • Cape Town, South Africa Merchants SA Full time

    Calling all Sales Call Centre Agents for an International Company who strives to be Earth's most customer-centric company! Join a team who that focuses on client satisfaction. What we require: Excellent English communication skills with emphasis on speech, grammar and discourse or interaction Matric/NQF Level 4 12 months sales experience Typing speed of...