Client Service Solution Specialist

5 months ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To support segment sales teams by enabling e-solutions across dealing and payments to meet the needs of external clients and migrate clients from manual payments to e-solutions payments to drive ongoing efficiencies within the product house(s).**experience and qualifications**:

- Relevant degree and/or ACI qualifications.
- 5+ years’ experience within a Forex environment with exposure to client-facing activities.**additional requirements**:
**responsibilities**:

- Remain abreast of new legislation and the potential impacts thereof.
- Comply with regulatory requirements and internal control frameworks.
- Assist with ensuring the unit is audit-ready at all times.
- Analyse settlement data to identify migratable clients.
- Liaise with segment sales teams to agree target list of clients
- Liaise with clients to co-ordinate their seamless migration to existing and/or new esolution channels.
- Demonstrate pride in FXPH’s brand and values.
- Handle stress in ways that do not negatively impact others.
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards.
- Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices.
- Continually share, debate and communicate learnings.
- Flag and debate issues constructively.
- Promote a friendly, co-operative climate in working with others to achieve collective goals.
- Display skill at mentoring/coaching others and resolving conflict.
- Analyse measurements of migration patterns and identify and address areas where clients have not successfully migrated.
- Build professional working relationships with key stakeholders, displaying sound abilities to communicate at all levels.
- Provide feedback to relevant stakeholders on client activity (e.g. provide feedback on new developments and understand sales strategies to be able to support these).
- Work with segment sales teams to ensure eSolutions specialist strategies align with and facilitate sales requirements.
- Understand information flows and know who to contact to access specific information or fulfill specific requirements.
- Visit clients to demonstrate applicable systems and/or provide presentations.
- Understand client’s behaviour within dealing and payments to understand which system to deploy.
- Identify relevant legal and regulatory documentary requirements required for a client to be given access to relevant systems.
- Ensure all documentation is accurate and complete.
- Refer documentation to Client Service Specialist team for further processing.
- Once a client has been successfully on-boarded onto a system, ensure client is equipped and trained to navigate and use the system.
- Provide relevant systems training to clients.
- Provide ongoing training to new users on existing systems and system enhancements.
- Work with Client Service Specialists to collate and understand client training gaps and ongoing queries to be able to proactively address these going forward.
- Stay abreast of payment and dealing system enhancements and processes to be able to train and update clients.

  • Service Installation Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tailormade Solution Full time

    Service Installation SpecialistAt Tailormade Solution, we are seeking a skilled Service Installation Specialist to join our team. As a key member of our team, you will be responsible for installing, maintaining, and repairing complex equipment and machinery. Your technical expertise and problem-solving skills will enable you to ensure that our customers...

  • Client Service Specialist

    4 weeks ago

    Johannesburg, South Africa Wesbank Full time

    Client Service Specialist page is loaded Client Service Specialist Apply locations: Johannesburg time type: Full time posted on: Posted Yesterday time left to apply: End Date: October 21, 2024 (5 days left to apply) job requisition id: R23337 Job Description Hello Future Client Service Specialist Welcome to FNB, the home of the #changeables. We...

  • Client Service Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a highly skilled Client Service Specialist to join our team at FirstRand Bank Limited. As a key member of our Credit Card department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive prompt and personalized support.Key ResponsibilitiesProvide timely and effective resolution...

  • Client Service Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Job SummaryWe are seeking a skilled Client Service Specialist to join our team in FNB Commercial Forex. As a key member of our team, you will be responsible for delivering exceptional client service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesAct as the first point of contact for clients seeking assistance with...

  • Client Service Specialist

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello future Client Service Specialist Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance...

  • Retail Client Solutions Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Circana Full time

    Retail Client Solutions Specialist Together, we can achieve greatness. At Circana, our commitment to ongoing development and learning drives us. We value open feedback and celebrate achievements, both large and small, in a work environment that supports both professional and personal lives. Our dedication to diversity, equity, and inclusion reflects our...

  • Client Service Specialist

    1 month ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Credit Card you will be surrounded by unique talents, diverse minds, and an adaptable environment that...

  • Client Solutions Manager

    1 month ago

    Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a highly skilled Client Group Solutions Manager to join our team at FirstRand Bank Limited. As a key member of our client-facing team, you will be responsible for delivering exceptional client service and support to our valued clients.Key ResponsibilitiesEnable business to identify opportunities to expand existing business or...

  • Service Delivery Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    About the RoleThe Service Delivery Specialist is a key member of our team, responsible for ensuring the delivery of high-quality services to our clients. As a Service Delivery Specialist, you will be accountable for Service Management, focusing on ISP services and having a working knowledge of typical ISP services or a technical background.Key...

  • IT Business Solutions Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa ALOS Innovative Workforce Solution (Pty) Ltd Full time

    We are seeking a skilled IT Business Solutions Specialist to join our team at ALOS Innovative Workforce Solution (Pty) Ltd.As an IT Business Solutions Specialist, you will be responsible for delivering software development and operations solutions using Java, C#, Angular, TypeScript, and other technologies. You will also work with AWS Cloud DevOps, Cloud...

  • Client Solution Specialist

    2 months ago

    Johannesburg, South Africa NielsenIQ Full time

    Job Description Purpose of the Role As a Senior Product Specialist , you are directly responsible for a defined list of clients and product categories as specified by your Business Group Manager / Business Group Head. Your key tasks include the following: Data Quality Management Client Servicing Development of GfK panels Selling of GfK Products...

  • Client Group Solutions Manager

    1 month ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Group Solutions Manager, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us...

  • Client Service Support Specialist

    5 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client...

  • Water Treatment Plant Service Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tailormade Solution Full time

    Looking to hire a skilled professional to join our team at Tailormade Solution. We are currently seeking a Water Treatment Plant Service Specialist with the ability to perform installation, maintenance and repair work on complex machines and equipment.Key Responsibilities:Install, maintain and repair equipment and machinery in water treatment plants;Ensure...

  • Client Service Advisor

    4 weeks ago

    Johannesburg, Gauteng, South Africa Aon Full time

    Job SummaryAon is seeking a highly skilled Client Service Advisor to join our Risk Solutions department. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients.Key ResponsibilitiesProvide primary point of contact for clientsManage marine related claimsContribute to client life-cycle, including...

  • Solution Sales Specialist

    5 months ago

    Johannesburg, South Africa Dynexity Full time

    My client, a leader in providing market intelligence and solutions, is looking for a Solution Sales Specialist to join their team. Must have relevant Sales/Marketing Degree with minimum 5 years sales experience & a proven track record of exceeding targets. Key Responsibilities include: - Driving New Business and Retaining Clients - Exceeding individual...

  • Client Relationship Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Luxury Retail CRM OpportunityWe are seeking a seasoned Client Relationship Manager to join our team at Service Solutions in South Africa.The ideal candidate will have a proven track record in Luxury Retail CRM, with a strong understanding of client relationships and customer experience.Key Responsibilities:Develop and maintain strong relationships with...

  • Client Solutions Expert

    1 month ago

    Johannesburg, Gauteng, South Africa NielsenIQ Full time

    Job Title: Client Solutions ExpertAt NielsenIQ, we are seeking a highly skilled Client Solutions Expert to join our team. As a key member of our organization, you will be responsible for delivering high-quality solutions to our clients, driving business growth, and contributing to the success of our company.Key Responsibilities:Develop and maintain strong...

  • Solutions Specialist

    6 months ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Key purpose**: To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client **Duties and responsibilities**: - Create and prepare business cases to support design of solutions, products and enhancements...

  • Client Service Manager

    3 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the end-to-end product, channels and solutions life...