Client Service Specialist

3 weeks ago


Johannesburg, South Africa FirstRand Full time

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Deliver individual results through personal effort and skill

Build and maintain strong relationships with our internal and external stakeholders

Hello Future Client Service Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Ensure all communications with clients are professional, resulting in compliments
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system
- Have a Grade 12 or relevant tertiary qualification
- Have 2 years’ Customer Care/ Call Centre environment experience
- Have experience of dealing with high level customer queries in a Customer Care environment

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate

We can be a match if you are:

- Adaptable and curious
- Sales driven
- Thrive in a collaborative environment
- Client-centric

Job Details

08/03/25



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