Customer Service Liaison

7 months ago


Stellenbosch, South Africa Merand Corbett & Associates Full time

Our client in the Horticulture industry is looking for a **Customer Service Liaison**
- Provide first tier customer care to all clients on arrival at the site and escalate queries where necessary.
- Coordinate the sales administration with the internal team.

**60% customer, 30% admin and 10% sales**

DESCRIPTION:
This position requires the person to be responsible for the following:
CUSTOMER CARE
- First point of contact to greet new clients in the office and show them around in the nursery
- Answering the phone in the office and assisting clients with pricing, stock availability and quotations
- Escalate queries to the Senior Sales Consultant or the General Manager

COORDINATION/ADMIN
- Requesting booking dates with operations team (Whatsapp group)
- Gathering detailed access information and then liaising with operations manager regarding client access questions
- Informing production and nursery managers about any plant/tree /pest information observed in the nursery
- Quotes and Delivery notes on OMNI system. Moving of trees in and out of the SOLD warehouse on OMNI
- Extracting the plant/tree catalogue and price list from OMNI
- Mark and tag all plants sold to clients.
- Keep stock up to date in the nursery if client tree choices change and the plants have been marked
- General stock takes on large trees to check statuses. Forwarding data to stock control administrator

**REQUIREMENTS**:

- Passion for excellence and for customer care
- Ability to work with clients and operations team
- Excellent communications skills - Able to read, write and speak in English or Afrikaans
- Horticultural background (advantageous)
- Computer literate - including WhatsApp, Outlook, Excel and in-house software
- Driver’s license

KEY PERFORMANCE AREAS:

- People person who loves dealing with clients
- Self-motivated and driven to succeed
- Excellent communication and listening skills
- Taking pride in the work that he/she does
- Team player who jumps to help and takes responsibility for his/her actions
- Neat appearance



  • Stellenbosch, Western Cape, South Africa CapitalH Full time

    We are seeking a skilled Customer Service Liaison to join our team at CapitalH. This role involves working closely with clients to ensure a seamless onboarding process and providing exceptional support to facilitate their financial wellness journey.Key Responsibilities:Managing client relationships and resolving any issues that may arise.Collaborating with...

  • Client Liaison Officer

    4 months ago


    Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES MOTOR DEALERSHIP/ PANEL SHOP EXPERIENCE** Our client, a preeminent Autobody Repair Shop in the greater Winelands, known for its exceptional auto detailing services, is looking for an outgoing and personable individual to join their team as a Client Liaison Officer. In this role, you will be the primary point of contact for...

  • Client Support Liaison

    2 months ago


    Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    At Capital H Staffing and Advisory Solutions, we are seeking a Client Support Liaison to facilitate a successful onboarding process of new clients.Requirements:Minimum 2 years of working experience with Customer Success ServicesExperience in working with contracts (Service level agreement)Excellent communication skills and ability to build strong...

  • Service Advisor

    7 months ago


    Stellenbosch, South Africa BMW Stellenbosch Full time

    **BMW STELLENBOSCH** **Service Advisor/After-Sales Consultant** **Main Purpose of the Role**: To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals **Key Performance Areas**: - Prepare for the arrival of the...


  • Stellenbosch, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

    Company Overview:Exceed Human Resource Consultants Ltd is a dynamic and innovative company that specializes in providing top-notch recruitment services to the fruit industry. As a leading provider of HR solutions, we are committed to helping our clients succeed in their respective markets.Job Summary:We are currently seeking a highly skilled Global Fruit...


  • Stellenbosch, South Africa Salt South Africa Full time

    Job title : Customer Service ConsultantJob Location : Western Cape, StellenboschDeadline : December 04, 2024Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Engage with customers via phone, email, live chat, and other communication methods, ensuring responsive and consistent service across all platforms. Address customer...


  • Stellenbosch, Western Cape, South Africa Isilumko Staffing Full time

    Customer Service Representative Opportunity in StellenboschWe are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative.This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment and providing exceptional customer service.About the Role:We require a highly...


  • Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

    We are seeking a Customer Service Representative to join our team at Wild Dreams Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support.Job OverviewThe successful candidate will have a high school diploma or equivalent, with a hospitality certificate being a plus....


  • Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Job Title: Customer Support AgentCompany: Capital H Staffing and Advisory SolutionsDescription:We are seeking a highly skilled and customer-oriented individual to join our team as a Customer Support Agent. The ideal candidate will possess excellent communication skills, a strong ability to problem-solve, and a passion for delivering exceptional customer...


  • Stellenbosch, Western Cape, South Africa CapitalH Full time

    Job Title: Customer Support AgentWe are seeking a highly skilled Customer Support Agent to join our team at CapitalH.This is an excellent opportunity for individuals who possess exceptional communication and problem-solving skills, with a passion for delivering outstanding customer experiences.The ideal candidate will be responsible for providing top-notch...


  • Stellenbosch, Western Cape, South Africa Astor Motor Recruitment Full time

    About the RoleAstor Motor Recruitment is seeking an experienced Customer Service Consultant to join their team. This position requires a strong background in customer service, with a focus on vehicle services.


  • Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

    Company OverviewWe are Wild Dreams Hospitality, a dynamic organization that prides itself on delivering exceptional customer experiences. We are seeking an experienced Customer Service Coordinator to join our team.

  • Customer Service Host

    1 month ago


    Stellenbosch, Western Cape, South Africa IntelliStaff Full time

    Job Title: Customer Service HostAbout the Role:IntelliStaff is seeking a skilled Customer Service Host to join our team. As a key member of our dining room staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless service operations.Key Responsibilities:• Greet guests warmly and ensure they are seated promptly in a...


  • Stellenbosch, Western Cape, South Africa Kerridge Commercial Systems South Africa Full time

    Kerridge Commercial Systems South Africa is seeking a skilled Customer Service Operations Manager to lead our Support team in Western Cape, Stellenbosch. This role involves overseeing the daily operations of the Support team, ensuring timely and efficient resolution of customer issues.About the Role:As a Customer Service Operations Manager at Kerridge...


  • Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Capital H Staffing and Advisory Solutions is looking for a skilled Key Account Customer Service Representative.Our ideal candidate will provide exceptional customer service, resolve customer inquiries, and ensure a high level of customer satisfaction.Key Responsibilities:Customer Service - Respond to customer inquiries via multiple channels, provide accurate...


  • Stellenbosch, South Africa Motus Corporation Full time

    The Stellenbosch branch of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers,...


  • Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Capital H Staffing and Advisory Solutions is seeking a Client Support Consultant to join their team in Stellenbosch. The ideal candidate will have at least 2 years of experience in Customer Success Services and excellent communication skills.The successful candidate will be responsible for facilitating and managing the onboarding process of new clients,...


  • Stellenbosch, South Africa RMM Full time

    Position: Marketing & Sales Assistant To exponentially grow existing consumer sales through accountability and ownership of the following areas of the business: - The Tasting Room Strategizing & implementing the optimal format: ie target market, pre - arranged tours etc, opening hours, offering etc. - Focus on promoting The Tasting Room on social media &...


  • Stellenbosch, South Africa Entersekt Full time

    **Why Entersekt** Founded over 11 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents. Entersekt enables secure digital transactions for leading financial...


  • Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full time

    We are seeking a highly skilled and experienced Guest Relations Officer/Hotel Reception to join our team at Genreric Recruitment Pty Ltd in Stellenbosch.As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Requirements:A Hospitality...