Customer Service Consultant

3 weeks ago


Stellenbosch, South Africa Salt South Africa Full time
Job title : Customer Service ConsultantJob Location : Western Cape, StellenboschDeadline : December 04, 2024Quick Recommended Links
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Key Responsibilities:

  • Engage with customers via phone, email, live chat, and other communication methods, ensuring responsive and consistent service across all platforms.
  • Address customer inquiries related to policy details, coverage options, premiums, and any other relevant information.
  • Guide customers through the enrolment and renewal processes for their policies, ensuring all necessary information is collected accurately.
  • Assist customers in updating their policies, such as personal details, coverage options, or adjusting coverage limits.
  • Handle billing inquiries, payment processing, and resolve any issues related to invoices or payment methods.
  • Address customer concerns professionally, working to resolve issues satisfactorily and escalating complex matters as needed.
  • Aim to enhance customer satisfaction by delivering exceptional service, actively listening to feedback, and going above and beyond to meet customer needs.
  • Provide information on policy terms, claims processes, and proactive measures to help them manage their risks effectively, without offering direct advice.
  • Identify chances to cross-sell or upsell additional products or services that may suit customers’ needs.
  • Ensure accurate and compliant records of customer interactions, policy details, and relevant documentation.
  • Work closely with claims, underwriting, and sales departments to create a seamless customer experience and efficiently resolve inquiries or issues.
  • Engage in training and development opportunities to expand product knowledge, customer service skills, and overall performance.

Requirements:

  • Minimum of a Senior Matric Certificate. Additional relevant qualifications are a plus.
  • Experience: 2-4 years in client services, customer care, or a related field.

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