Front Office Manager
9 months ago
A historical heritage accommodation is seeking a Front Office Manager to improve their customer satisfaction and customer loyalty on a daily basis
**RESPONSIBILITIES/DUTIES**
- Supporting, training, and supervising front office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget.
- Updating files and records.
- Enforcing all cash-handling, checking, and credit procedures.
**REQUIREMENTS**
- High school diploma or an associate's degree.
- Client services or management experience.
- Great interpersonal and communication skills.
- Excellent problem-solving skills.
- Basic accounting skills.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- Great computer skills and the ability to learn new skills quickly.
- A professional appearance.
-
Front Office Manager
7 months ago
Johannesburg, South Africa Hyatt House Sandton Full time**FRONT OFFICE MANAGER** HYATT HOUSE ZA - GT - Johannesburg Full - time Monthly South African Rand (ZAR) pay basis **Salary**: Negotiable Position: Front Office Manager Place of Work: Hyatt House Sandton Hotel Division: Operations Responsible To: Cluster Hotel Manager **Scope and General Purpose of the Job**: **Duties and...
-
Assistant Front Office Manager
4 months ago
Johannesburg, South Africa HotelJobs.co.za Full time**Key Responsibilities**: - Assist in managing daily front office operations, including guest check-ins, check-outs, and reservations. - Lead and support the front desk team, ensuring high service standards and guest satisfaction. - Address guest inquiries, concerns, and special requests in a professional and timely manner. - Collaborate with other...
-
Front Office Duty Manager
1 day ago
Johannesburg, South Africa Valor reimagining hospitality Full timeBrief: Exciting opportunity for an experienced Front Office Duty Manager to join a leading hotel group in South Africa based in Sandton. Detail: RESPONSIBILITIES: The Front Office Duty Manager will be responsible for overseeing and managing all guest services, reservations, and guest relations, as well as the administration of the Front Office Department....
-
Front Office Manager
2 weeks ago
Johannesburg, South Africa The Recruitment Specialists Full timeGauteng, JHB - Southern Suburbs Front Office Manager Location: Johannesburg South, Gauteng **Salary**: R 12 000 + commission on all services and on retail. Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. World class property is looking for a strong Front Office Manager for a very busy spa. Ideal for a...
-
Front Office Duty Manager
11 hours ago
Johannesburg, South Africa Valor reimagining hospitality Full timeBrief: Position: Front Office Duty Manager (External Recruitment) Employer: Boutique Hotel based in Houghton This vacancy is based in South Africa. Only open to South African Citizens. No work permits will be provided. **Valor Hospitality Partners is recruiting for one of our clients**: Are you a seasoned professional in the hospitality industry with a...
-
Front Office Manager
4 months ago
Johannesburg, South Africa AccorHotel Full timeDirects, controls and coordinates activities of personnel engaged in such activities as: - Receiving, processing and confirming room reservations. - Selling, registering and assigning rooms to incoming guests; - Giving general information and aid and handling out keys to guests; - Giving general information and aid and handling out keys to guests; -...
-
Front Office Host
4 days ago
Johannesburg, South Africa Hyatt House Hotel Sandton Full time**Job Title***:Front Office Host **Job Group **:Front Office Host **Place of Work **:Front Office/ Concierge/Communication Centre **Division **:Rooms **Responsible To **:Front Office Manager Ass Front Office Manager Team Leader **Responsible For**:Efficient & effective operations of the Front Office **Scope and General Purpose of Job**: To assist the...
-
Front Office Operations Manager
2 days ago
Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full timeAt Dream Hotels and Resorts, we are seeking a seasoned professional to assume the pivotal role of Front Office Support Lead.This leadership position is critical in shaping the first impression guests have of our hotels and directly impacting guest satisfaction and overall hotel operations.The successful candidate will be responsible for ensuring smooth front...
-
Front Office Duty Manager
7 months ago
Johannesburg, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Front Office Manager
3 days ago
Johannesburg, South Africa Dream Hotels and Resorts Full timeWE are looking to place a Front Office Manager to manage the smooth running of our reception area. You would also act as a stand-in Duty Manager'..._ - Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account. - Deliver the professional greeting of clients and visitors, to the highest standards - Monitor, manage and...
-
Front Office Team Leader
3 months ago
Johannesburg, South Africa Hilton Full timeFront Office Team Leader A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between...
-
Front Office Manager
4 days ago
Johannesburg, South Africa The Recruitment Specialists TRS Full timeLocation: Johannesburg South, Gauteng **Salary**: R 12 000 + commission on all services and on retail. Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. World class property is looking for a strong Front Office Manager for a very busy spa. Ideal for a passionate individual that can take charge and is an excellent...
-
Assistant Front Office Manager-johannesburg
3 weeks ago
Johannesburg, South Africa Marriott Worldwide Full time**Job Number** 22157085 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...
-
Assistant Front Office Manager
8 months ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23157574 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...
-
Hotel Front Office Manager
3 weeks ago
Johannesburg, South Africa Prospect Staffing SA Full time**Hotel Front Office Manager** Strictly supervises all Front Office personnel and ensures proper completion of all front office duties and expect on **Opera** booking system! Direct and coordinate the activities of the front desk, reservations, guest services and telephone areas. Responsible for training of all front office staff Minimum of 2 - 4 years...
-
Front Office Support Lead
2 days ago
Johannesburg, South Africa Jobted ZA C2 Full timeJob Overview: The Front Office Support Lead is responsible for ensuring smooth operations at the front desk and enhancing guest experiences. This role is pivotal in shaping the first impression guests have of the hotel, and their effectiveness directly impacts guest satisfaction and overall hotel operations. Additionally, with the reservations team,...
-
Front Office Team Leader
3 weeks ago
Johannesburg, South Africa Hyatt House Hotel Sandton Full timeFRONT OFFICE TEAM LEADER **Position **:Front Office Team Leader **Job Group**: **Place of Work **:Hyatt House Johannesburg Sandton **Division **:Rooms **Responsible To **:Hotel Manager : Front Office Manager **Responsible For**:Host **Scope and General Purpose of Job** To assist the Front Office Manager in delivering the brand promise by managing the...
-
Front Office Support Lead
2 days ago
Johannesburg, South Africa Dream Hotels and Resorts Full timeJob Overview: The Front Office Support Lead is responsible for ensuring smooth operations at the front desk and enhancing guest experiences. This role is pivotal in shaping the first impression guests have of the hotel, and their effectiveness directly impacts guest satisfaction and overall hotel operations. Additionally, with the reservations team, you’ll...
-
Assistant Front Office Manager 5 Hotel
4 months ago
Johannesburg, South Africa HotelJobs.co.za Full timeKendrick Recruitment is currently seeking a **Assistant** **Front Office Manager** to join a vibrant team at a renowned hotel! If you're passionate about guest service excellence and ready to lead, this role offers a fantastic opportunity to take charge of Front Office operations while ensuring a seamless guest experience. **Key Responsibilities**: - Lead...
-
Hotel Front Office Manager, Johannesburg
9 months ago
Johannesburg, South Africa HotelJobs.co.za Full timeCedrus Libani Recruitment Agency is seeking to find a Front Office Manager for a luxury Five Star hotel in Johannesburg.