Support Agent

2 weeks ago


Randburg, South Africa Pillango Placements Full time

JOB TYPE
- Permanent
- EMP TYPE
- Full-Time
- INDUSTRY
- IT
- SKILLS
- web support, user support, sql reports, helpdesk, bug reports
- EXPERTISE
- Any
- SALARY TYPE
- Monthly
- SALARY
- ZAR 15,000.00
- JOB ID
- 32152

We are looking for a Support Agent with a calm yet time conscious demeanour for a dynamic company focused on information technology solutions and systems for the short-term insurance industry. The main purpose of the position is for you to support users and offer level 1 support, with the prospect of national travel to provide systems training.

**Your main responsibilities will be**:

- Support users telephonically (Web Application Support)
- User contact and communication (telephonic and digital)
- Create basic reports in SQL & basic data manipulation via SQL. (INSERT, UPDATE and DELETE).

**Level 1 Support Responsibilities**:

- Response to tickets and helpdesk queries logged
- Development of SQL queries and troubleshooting reported bugs
- Cross Functional issue resolving with the Development Team
- Documentation creation
- Creating accurate bug reports

**Database Querying**

The support agent will need to use TSQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

**Required Skills and Behavioral Competencies**:

- Advanced TSQL querying is essential
- SQL Reporting services
- Experience in a support environment
- Fluent in English (written and verbal)
- Good Communication and Conflict Resolution Skills



  • Randburg, South Africa Web Squad Connect Full time

    The Support Agent must act as the first level client support of the ISP. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or providing service to...

  • 6 Month Temp

    1 day ago


    Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    Installation Support Agent - Scheduling / Logistics - Vehicle Tracing Industry - Randburg 6 month Temp Contract Job purpose: To ensure company Customer Service Standards are maintained, solve customer queries, contract administration and scheduling fitment of units in a highly pressurized environment Minimum requirements: - Matric + minimum 1 year...


  • Randburg, South Africa RJPersonnel Full time

    2years - Ensure customer satisfaction and always provide professional customer support. - Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. - Monthly Consumable Deliveries / Suspensions - Acknowledging and resolving customer complaints on service-related...

  • Independent Sales Agent

    Found in: Talent ZA C2 - 2 days ago


    Randburg, South Africa Joubert & Associates Full time

    LK Products offer locally produced, quality braai accessories, cookware, camping essentials and other household accessories to the South African market. Their innovative product range has offered practical and effective cooking, outdoor and domestic solutions since 1989. The company currently has an opportunity for an experienced Sales Agent to join the team...

  • Independent Sales Agent

    Found in: Talent ZA C2 - 1 day ago


    Randburg, South Africa Joubert & Associates Full time

    LK Products offer locally produced, quality braai accessories, cookware, camping essentials and other household accessories to the South African market. Their innovative product range has offered practical and effective cooking, outdoor and domestic solutions since 1989. The company currently has an opportunity for an experienced Sales Agent to join the team...

  • Quality Assurance Coach

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Randburg, South Africa Tracker Connect Ltd Full time

    Tracker Connect Ltd’s job vacancy, Career and Recruitment Job title : Quality Assurance Coach (Product Support) – Randburg jobs in Gauteng Job Location : Gauteng, Randburg Deadline : March 29, 2024 Quick Recommended Links Jobs by Location Job by industries Job description  Perform a minimum of 4 voice communications assessments per agent per...


  • Randburg, South Africa CareerfinderZA Full time

    Key Performance Area: Attend to the capturing and administration of all new and existing entries relating to the Letting System; Perform credit checks; Ensure documents are completed in full and uploaded to the PayProp system; Reconcile payment daily; Follow-up pending direct deposits; Follow-up failed beneficiary payments; Inform Franchisees of any tenants...


  • Randburg, South Africa MedE Recruit Full time

    NEW! REMOTE & ON-SITE: CALL CENTRE AGENTS | JOHANNESBURG & CAPE TOWN HPCSA-REGISTERED DENTAL PROFESSIONALS URGENTLY NEEDED Are you seeking a new opportunity where you can showcase your dental skills in a new environment? Then this may be what you are looking for! - HPCSA Registered Dentists - HPCSA Registered Dental Students - HPCSA Registered Dental...


  • Randburg, South Africa Merchants Recruitment Full time

    **One of our retail clients in need of Service Desk Agents with the following**: - At least 12 months technical support/ service desk experience - IT qualification/certificate required (A+, N+ advantageous) - Working days are Mondays to Sundays both day and evening shifts - Good command of English language


  • Randburg, South Africa Dante Personnel Full time

    Gauteng, Randburg Jnr Product Executive - Travel Industry **Salary**: R10 000 per month Randburg based **Minimum requirements**: - Assist and support Southern Africa Product Managers - Requesting annual supplier rates. - Reviewing and analyse annual supplier contracts with attention to detail and compare with previous years’ contract, including year...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001174 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: - Marketing of Tracker to both existing and prospective clients. -...


  • Randburg, South Africa iSON Xperiences Full time

    **Â The Real-Time Analyst** **Summary of Dutie**_s: _**As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. **KEY RESPONSIBILITIES**: - 110% floor...

  • IT Specialist

    3 days ago


    Randburg, South Africa IconAf Full time

    Job Description/Specification IT Specialist **JOB SUMMARY** **Responsibilities & Duties** The responsibility of the IT Specialist will and may change from time to time as decided by Management. **People Responsibility**: - Installing and configuring hardware and software components to ensure usability. - Performing preventive and corrective maintenance...

  • IT Technician

    4 days ago


    Randburg, South Africa ICONAF Full time

    **Responsibilities & Duties** The responsibility of the IT Specialist will and may change from time to time as decided by Management. **People Responsibility**: - Installing and configuring hardware and software components to ensure usability. - Performing preventive and corrective maintenance of the network system and computer infrastructure. -...

  • IT Technician

    3 days ago


    Randburg, South Africa IconAf Full time

    **Responsibilities & Duties** The responsibility of the IT Specialist will and may change from time to time as decided by Management. **People Responsibility**: - Installing and configuring hardware and software components to ensure usability. - Performing preventive and corrective maintenance of the network system and computer infrastructure. -...


  • Randburg, South Africa HotelJobs.co.za Full time

    **Responsibilities**: - Generate turnover reports and provide analysis to management. - Manage loan accounts and ensure accurate recording and reconciliation. - Process journals and maintain proper documentation. - Handle SARS PAYE and VAT compliance. - Enter transactions into the Xero System accurately and in a timely manner. - Maintain petty cash records...


  • Randburg, South Africa O'Keeffe & Swartz BPO Full time

    **Job description** At O’Keeffe & Swartz BPO, we are serious about service, and with over 26 years of experience we have been positioned as a business process outsourcing market leader due to our premium service, quality and great people. If you are self-driven, ambitious, highly motivated and customer service orientated - WE WANT YOU!!!! **Main purpose...


  • Randburg, South Africa Afrizan People Intelligence Full time

    **Minimum requirements**: - Matric - Possession of a valid commercial Red Seal trade test certificate - Technical Knowledge: Extensive experience and knowledge in the maintenance and repair of Heavy vehicles, Trucks, and tankers - Customer Service: Demonstrated ability to provide excellent customer service, handle customer inquiries, and resolve technical...


  • Randburg, South Africa MedE Recruit Full time

    HPCSA Registered Dentists - HPCSA Registered Dental Students - HPCSA Registered Dental Therapists - HPCSA Registered Oral Hygienists - HPCSA Registered Dental Assistants - Registered Dental Technicians with appropriate experience COMMUNICATION IS KEY. They are looking for energetic, passionate, and confident team members to communicate as a liaison between...

  • Learning & Change Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Randburg, South Africa SPECD (Pty) Ltd Full time

    We are urgently looking to fill a position of a LEARNING & CHANGE MANAGER for one of our premier clients in the gaming, hospitality, and entertainment industries. JOB DESCRIPTION:  Job Title:                                Learning & Change ManagerEmployment Type:                Permanent, On-siteWork...