Learning & Change Manager

Found in: Talent ZA C2 - 2 weeks ago

Randburg, South Africa SPECD (Pty) Ltd Full time

We are urgently looking to fill a position of a LEARNING & CHANGE MANAGER for one of our premier clients in the gaming, hospitality, and entertainment industries.


JOB DESCRIPTION:
 
Job Title:                                Learning & Change Manager
Employment Type:                Permanent, On-site
Work Location:                      Johannesburg, Sandton
 
 
JOB PURPOSE:

The Learning & Change Manager will be responsible to consult with the business units in the assessment and evaluation of business needs and gaps, and to collaborate with the learning and development service providers in determining the learning design, providing quality assurance and measurement of learning programs and interventions, and mandatory reporting that takes place across the business to close performance gaps and achieve business objectives, in line with legislation, BBBEE targets and Company standards. The role will also be required to support operations in providing frameworks and tools for change projects that effect operations across the company group.
 
This role will be required to ensure all policies, frameworks and practices are based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives.
 
Key Stakeholders:
  • Internal: – Director: HR; Central Hospitality Teams; Central Gaming Teams; Central Business Support Team; Unit GMs; Unit Functional Managers & Teams; Unit HR Teams; Central Compliance team.
  • External: – International Hotel School; Service Providers; Business partners; CATHSSETA or other SETA’s.


JOB SCOPE & RESPONSIBILITIES:
  • Partner with business unit HR and Learning Practitioners to facilitate learning needs analyses processes and results, relative to strategic and performance objectives.
  • Provide relevant learning documentation, tools, and templates to various stakeholders for recording purposes.
  • Troubleshoot escalated queries and manage challenges being experienced, around development needs learning interventions and learning programmes within the operations.
  • Conduct a performance consulting methodology to investigate issues being experienced in the operations, diagnose, and identify the root cause of the issue and identify training, system and / or process needs.
  • Make recommendations on learning initiatives to improve performance and encourage the philosophy of a learning organisation that enables the development of talent and creates a high performing culture; conducting interviews and observations to ensure there is transfer of learning.
  • In collaboration with the business unit, provide advice to facilitate learning solutions and interventions to address challenges and close identified gaps.
  • Track the implementation of learnerships, leadership development and bursary interventions, and provide necessary support in assessing the return of investment and integration into the business units.
  • Be a change agent and communicate on change frameworks, plans and tools for large and group wide projects, providing the necessary advice around skills and knowledge development.
  • Collaborate with the learning provider to create and monitor detailed work plans and schedules of activities needed to successfully complete the learning content development and design including the allocation of resources, aligned with leading practice and trends.
  • Quality assures learning content and provides input into the customisation of content in line with the company requirements.
  • Co-ordinate and manage the design team and provide guidance on a functional level to ensure delivery to objectives.
  • Monitor and control solution delivery and the provider’s performance against plan throughout the design life cycle.
  • Prepare progress reports against the implementation plan.
  • Monitor and obtain approval on budgeted design expenditures, escalating any variances or challenges.
  • Conduct ad hoc audits on learning data to ensure compliance and accuracy and integrity of data within allocated business units, highlighting any areas of concern.
  • Monitor and ensure the preparation of mandatory skills development plans and reports for specific units.
  • Monitor the preparation of audit files and supporting documentation (identifying trends; statistics; project status updates) for BBBEE skills development audits.
  • Monitor and measure the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved
  • In cases of underperformance and non-delivery, provide recommendations for relevant stakeholders with remedial action and document.
  • Monitor, track and report on skills spend and documentation for BBBEE reporting for allocated business units.
  • Acts as coach and trusted business advisor to influence HR and Learning operations teams, and Functional Managers in the areas of Learning and Development Policy, skills development legislation, BBBEE skills development regulations and the implications of decisions from a Learning perspective.
  • Manages relationship with learning providers through regular engagements to ensure learning content design, and performance objectives are achieved.
  • Assist business units in the facilitation of learning programmes when required.


QUALIFICATION AND EXPERIENCE:

Qualification:
  • 3-Year Degree in learning and / or ODETDP.
Experience:
  • Minimum 7 years’ experience as a Learning & Development facilitator including experience in learning design.
  • Experience in change management.
Work conditions and special requirements:
  • Travel to all units required on a regular basis.
  • May be required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays).
 
 
COMPETENCIES:
 
Technical proficiency:
  • Interviewing Skills.
  • Skills Development legislation, BBBEE regulations on SD.
  • Learning needs analysis.
  • Learning & development methodologies in development, design.
  • Facilitation skills.
  • Change Management.
  • Business Acumen.
  • Project Management.
  • Proficiency in MS Office; Peoplesoft.
  • Financial Acumen and numerical skills.
  • Communication skills (Verbal and Written).
  • Personal Credibility & integrity.
  • Skills Development Reporting writing.
Know-how:
  • Requires specialised theoretical knowledge and processes relating to learning design practices, processes, and regulations.
  • Short term planning (within 12 months) involves conducting the planning of design content to meet and optimise new business targets and objectives.
  • Organise, plan, and prioritise tasks for self to ensure that work gets done efficiently and cost effectively.
  • Interact with stakeholders and team - influencing, motivating, and encouraging specific behavior.
Problem-solving:
  • Apply business acumen and sound common sense to the overall management of learning needs analyses, creative content design and reporting.
  • Monitor changes in the learning environment and is quick to act upon potential opportunities, risks, and challenges.
  • Consider all the facts, options, and possible objectives prior to making decisions.
  • Maximise or leverage the strengths of the team in a competitive environment.
  • Deal with diverse problems in own area, using judgment and discretion to resolve them.
Accountability:
  • Provide information and make recommendations regarding products, channels and services that will meet operational requirements.
  • Solve a wide range of queries dealing with these sensitively and within operational/procedural limitations.
  • Solutions should be cost efficient and effective in delivering business results.
  • Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering.
  • There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability.
 
PACKAGE & REMUNERATION:
  • Compensation will be determined based on qualifications, applicable experience, and previous earnings.


  • Learning Delivery Manager

    5 days ago

    Randburg, South Africa Clicks Group Limited Full time

    **Listing reference**: 016580**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Human Resources and Recruitment**Location**:Randburg - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - We are looking to recruit a Learning Delivery Manager to work within the...

  • Change Manager

    4 days ago

    Randburg, South Africa Planet10 Full time

    **Purpose of the Position** - The primary responsibility of a business change manager is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. - Responsible to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must...

  • IT Digital Learning Specialist

    7 days ago

    Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    IT Digital Learning Specialist - AA/EE - Randburg Company seeking a Digital Learning Specialist to facilitate the delivery of quality learning outcomes by training company employees to ensure the right level of capability and knowledge to deliver an exceptional client experience. Responsible for working with online management to set and meet achievable...

  • Monitoring, Evaluation, Research, and Learning

    5 days ago

    Randburg, South Africa Signa Group Full time

    **JOB PURPOSE** The MERL Officer will support the Monitoring, Evaluation, Research, and Learning (MERL) function of Signa Opportunity by providing critical research and analysis of data to measure and demonstrate the impact of Signa Opportunity programs. The MERL Assistant will amongst others, assist to develop and utilise MERL tools of analysis,...

  • Learning and Development Sales Consultant

    10 hours ago

    Randburg, South Africa Kukhula Full time

    Job description We are a top training service provider, providing learning and development throughout the country. We are looking for a strong and confident sales consultant who is passionate about learning and development, energetic and eager to find new business and provide excellent service to clients. You will be responsible for helping Kukhula to...

  • Category Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Randburg, South Africa Edge Executive Search Full time

    Responsible for the formulation of the long-term Group Category strategy and planning that provides an operating framework for the category team Oversee and evolve the category team’s commodity sourcing strategies by factoring fundamentals, macro-economic, supply market developments and changes in business priorities Ensure that sourcing strategies...

  • Service/workshop Manager Kia South Africa

    2 weeks ago

    Randburg, South Africa Motus Corporation Full time

    To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits. **Position Overview**: **Specific Role Responsibilities**: **Process and Governance**: - Manage operational risk and risk mitigation initiatives. - Implement and manage endtoend...

  • Professional Driving Facilitator and Assessor

    1 week ago

    Randburg, South Africa Kukhula Global Projects Full time

    As the facilitator and assessor, it is your responsibility to ensure that the learners understand the concepts of the training, complete their Work Books and Logbooks in class/online, and understand what is expected of them in completing their Practical Implementations. Must be familiar/experienced with online training platforms and technologies to host...

  • Project Manager to start 2 May

    Found in: Talent ZA C2 - 7 days ago

    Randburg, South Africa NS.work Full time

    Job DescriptionJob Overview:The Project Manager will be responsible for overseeing TV and production projects, ensuring their successful completion within scope, budget, and schedule. The ideal candidate will have a strong background in project management within the TV or production industry, with proven experience in delivering high-quality results.Key...

  • Academic Operations Manager

    1 week ago

    Randburg, South Africa Educor Full time

    Company Description Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an...

  • Junior Campaign Officer

    1 day ago

    Randburg, South Africa KMP Media Pty Ltd Full time

    **Duties**: Conduct in-country research on latest demographics and media landscapes. Assist in the development and implementation of media strategies. Collaborate with cross-functional teams to ensure the seamless management and execution of projects. Analyse media trends and data to support team objectives. Gain hands-on experience in various aspects of...

  • Operations Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Randburg, South Africa Guardian Recruiting (Pty) Ltd Full time

    The Operations Manager is responsible for leading, supervising, coaching, and mentoring the overall operations within Corporate Training solutions, aligning with departmental objectives to establish excellent service standards and ensure compliance from the teamCompany Description:Our Client, a cutting-edge IT and HR training firm in Johannesburg, offers...

  • Service Manager

    7 days ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Data Manager

    7 days ago

    Randburg, South Africa FirstRand Full time

    Job Description To develop operational plans to support the data strategy and execute in area of responsibility in order to derive value from data. To adhere to and drive the adoption of the FirstRand Information Governance Framework and the Information Architecture policy within area of responsibility. To embed information management within operational...

  • Academic Operations Manager

    1 week ago

    Randburg, South Africa Educor Full time

    **Academic Operations Manager (JB3473)** **Randburg** **Competitive, commensurate with experience** We are seeking an Academic Operations Manager to join our team and play a pivotal role in shaping the future of online education. As a leader aligned with our brand's online pedagogic strategy, you will be at the forefront of driving academic excellence,...

  • Facilitator/assessor

    1 week ago

    Randburg, South Africa Kukhula Global Projects Full time

    **JOB DESCRIPTION**: **FACILITATOR/ASSESSOR** As the facilitator and assessor, it is your responsibility to ensure that the learners understand the concepts of the training, complete their Work Books and Logbooks in class/online, and understand what is expected of them in completing their Practical Implementations. Must be familiar/experienced with online...

  • Senior Manager Operational Readiness

    10 hours ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Manager Operational Readiness

    2 weeks ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Work...

  • Installation Manager

    1 week ago

    Randburg, South Africa Pro-Match Recruitment Full time

    An established and growing Construction entity is looking for an Installation Manager to join their team. As the Installation Manager you will be required to travel to sites in Gauteng and report to the Project Manager Duties & Responsibilities: - Aluminium Installations - Keeping track of site schedules - Getting materials to site - Keeping track of...

  • Lecturer Project Management

    10 hours ago

    Randburg, South Africa Educor Full time

    **Company Description** Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an...