Junior Regional Manager

5 days ago

Johannesburg, South Africa vida e caffe Full time

PURPOSE

The Junior Regional Manager (RM) takes ownership of several company owned and franchise stores in an allocated region. The Junior RM is also responsible for driving company policies and procedures, brand standards, monitoring the regions performance and managing staff productivity.

JOB DUTIES AND RESPONSIBILITIES

OPERATIONS

Conduct regular store stock audits within the region

Manage and audit store Mystery shopper investigations

Analyse the results of various store stock system reports

Conduct daily store visits integrated with operational involvement

HUMAN RESOURCES

Conduct new staff interviews and Induction

Investigate disciplinary matters, issue written warnings and coordinate hearings and dismissals

Communicate new joiners, absconsion, transfers, promotions and resignations

Actively manage staff turnover in stores

Manage store rosters according to operational requirements

Submit monthly payroll data for store/s

Plan and coordinate store(s) leave calendars according to operational requirements

Conduct performance appraisals with staff as required

TRAINING AND DEVELOPMENT

Plan, co-ordinate and book staff training for the required modules and the training duration

Liaise with the Training and Development department for in-store staff assessments to be conducted

Take an active role in coaching and developing staff while building an energetic and performance driven team

FEEDBACK

Conduct monthly review meetings with the Group Operations Executive to discuss a regions performance

Conduct monthly Franchisee meetings to discuss store performance and its operations

Conduct weekly General Manager (GM) meetings to discuss action plans and audit Mystery shopper reviews

Investigate, follow-up and feedback on customer complaints and compliments

Conduct monthly supplier meetings

FINANCIALS

Monitor and analyse Cost of Sales in conjunction with admin reporting

Monitor and manage store/s budgets and costs

Forecast staff costs according to the operational requirements and budget costs

Actively drive targets and incentives

Maintain profitability through increased sales and reduced costs

Conduct daily spot cash-ups

Conduct day end cash-up and safe checks

Ensure daily banking of store cash

Analyse and identify reporting information (predictions and forecasting)

COMMUNICATION

Endorse and maintain vida e caffe standards and procedures as per the operations manual

Drive product quality, both food and beverage

Drive customer service experience and satisfaction

STOCK CONTROL

Conduct daily stock-taking and input of stock with count sheets documented and filed

Ensure daily invoice capturing in the store

Monitor stock usage/items sold and implement stock order and par levels

Monitor daily wastage levels according to financial requirements

REQUIREMENTS AND QUALIFICATIONS

Tertiary qualification in Retail Management / Operations Management or related qualification.

Minimum of 3 - 5 years’ work experience in Food and Beverage, Quick Service Restaurant or Retail.

Strong computer skills, including Microsoft Office proficiency and exposure to GAAP software.

Strong interpersonal skills with the ability to build and maintain relationships.

Ability to lead, coach, motivate and develop skills/ competencies in others.

Solid planning, organising and time management skills to ensure efficient execution of tasks /projects.

Strong interpersonal skills with the ability to build and maintain relationships with business partners.

Effective written and verbal communication skills to engage with internal and external stakeholders.

Accurate with high attention to detail and critical thinking ability to identify and foresee potential challenges.

Analytical skills with effective problem-solving ability and sound decision-making ability.

Data management and multitasking ability to manage high volumes of work in a fast-paced work environment.

Ability to withstand pressure of multiple workloads and meet deadlines within a specified timeframe.

Ability to work independently as well as within various teams to drive tasks / projects to completion.

**Job Types**: Full-time, Permanent

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