Specialist - Customer Value Management

1 week ago

Johannesburg, South Africa MTN Nigeria Full time

Strategic Input

Assist in developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
- Support the strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
- Assist with developing the CVM Technolgoy roadmap, sourcing of new data sets and phasing of core reference data sets
- Ensure the enablement of a self-service philosophy
- Assist in conducting strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
- Assist in aligning planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
- Ensure the enablement of a self-service philosophy
- Assist in developing and implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.
- Assist to implement the strategy to adopt key new technologies to enable best in class real time contextual marketing, e.g AI, machine Learning

Customer
- Understand customer needs and develop/fine-tune systems accordingly
- Educate business on CVM capabilities that is available for commercialisation
- Give input to the relevant business units into the key drivers for budget and forecast purposes
- Ensure that CVM present to business on a regular basis on underutilized capabilities of systems, reports and future CVM ecosystem

Governance
- Follow all corporate governance procedures.
- Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
- Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
- Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
- Create visibility of changes to core systems, data and products by informing the organisation of changes.
- Support assessment of Portfolio maturity on an annual basis.
- Influence and implement aspects of data security policies.

Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.

Tactical Planning and Operations
- Ensure the existence of proof of concept environments to assist with requirements definitions.
- Ensure delivery of (authorised) projects according to the prioritised project list.
- Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
- Ensure that vendors (whether they do development or system configuration) are correctly driven, and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these.
- Ensure that any common business rules, metrics and measures set in IS are followed.
- Provide input into the design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements.
- Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
- Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems
- Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
- Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.

Internal Processes
- Key areas and critical processes must always have an up to date Policy, Process or Procedure in place such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that the team can show evidence where these are being utilised in day to day execution of job functions
- Ensure Delivery of Internal Business as Usual Projects through continual identification of:

- Oversee Capacity Upgrades that are required due to Customer growth, network traffic or CVM campaign projections
- Oversee Software Upgrades required to ensure adherence to maintenance agreements
- Oversee Aspects of a system that have not been performing optimally that require changes to architecture
- Ensure Hardware that is reaching end of life and requires replacement
- Any PoC required t

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