Customer Experience Administrator

3 weeks ago

Midrand, South Africa ikeja Full time

We are seeking a passionate, versatile **Customer Experience Administrator** to drive appointment scheduling and excellent customer service. In this role, you will execute duties related to seamless customer experiences and operational efficiency.

You will ensure a smooth customer journey by managing scheduling, handling queries, maintaining data accuracy, and enhancing operations. This position serves as a key liaison between internal teams, field sales agents, and external contractors to ensure deliverables are met and to improve the overall customer experience.

**Key Responsibilities**:
**Scheduling & Customer Coordination**:

- Call and schedule client jobs while handling general queries, ensuring that all tasks are completed in alignment with the targets set for job scheduling and customer engagement.
- Maintain, and update job card records, and internal trackers.
- Ensure efficient scheduling to reduce service delays and optimize resources.

**Customer & Stakeholder Engagement**:

- Act as a primary touchpoint for Field Team Tech Leaders, Field Team Controllers/ Field Team Managers, Customer Engagement and Retentions Managers, Spaza Shops, and our Sales Office/ Regional Manager.
- Interface with the **Customer Engagement Team**, and **Network Operations Centre**when needed.
- Liaise with internal, and external field Sales agents to streamline the customer journey.

**Data Management & Reporting**:

- Create and manage **job cards, client account balances, and sign-ups**on internal systems.
- Input and maintain accurate client details on internal systems.
- Identify operational flaws, propose improvements, and contribute to enhancing overall efficiency.

**Customer Service Excellence**:

- Ensure professional telephone etiquette, and uphold internal customer service standards.
- Handle customer escalations efficiently, ensuring quick resolution.
- Provide insights on customer experience trends to optimize service quality.

**Process Improvement & Compliance**:

- Identify inefficiencies and work towards optimizing processes.
- Contribute to the role’s evolution over time.
- Execute additional duties as assigned by the **Field Team Manager** or **Head of Operations** based on business needs.

**Requirements**:
**Qualifications**:

- Matric (Grade 12).
- Certificate/ Diploma in Business Administration, Customer Relationship Management, or a related (preferred).
- Additional training in **CRM software, scheduling tools, or reporting analytics** is advantageous.

**Experience**:

- A minimum of **1**to** 3 years** in **customer service, scheduling**and** administration** roles.
- Prior experience in **telecoms, service delivery, field service management,** or** technical operations** is a plus.
- Proven experience in the use of Excel, or Google Sheets to monitor data-driven decision-making.
- The ability to communicate clearly and timeously both internally and externally stakeholders.
- Effective decision-maker and creative problem-solver.

**Skills and Competencies**:

- **Scheduling, and Workflow** **Management** - Ensuring efficient appointment setting, and resource allocation.
- **Customer Experience & Communication** - Handling customer queries professionally, and ensuring high satisfaction.
- **Escalation, and Conflict Resolution** - Strong problem-solving skills to handle customer escalations effectively, ensuring quick; and satisfactory resolutions.
- **Data Analysis, and Reporting** - Maintaining accurate client records and generating insights for decision-making.
- **Problem-Solving & Escalation Management** - Addressing service issues quickly, and efficiently.
- **Customer Experience Management** - Deep understanding of customer service principles, ensuring high satisfaction levels; and maintaining brand reputation.

**Benefits**
- The opportunity to grow both in your personal and professional capacity.
- Free ikeja internet at your home (If you are in a coverage area) after successfully passing probation period.
- Health insurance and provident fund.
- Access to an online wellness platform, providing free and confidential support from licensed therapists.

**How to apply**:

  • Customer Experience Administrator

    1 week ago

    Midrand, South Africa ikeja Full time

    Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while...

  • Customer Experience Administrator

    1 week ago

    Midrand, South Africa ikeja Full time

    Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). We exist to remove the financial barrier to true unlimited internet access for those in the townships of South Africa while providing the...

  • Customer Experience Representative

    6 days ago

    Midrand, South Africa Firmenich Full time

    **Location**: Midrand, South Africa (12 months fixed term) At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in workplace **Key Responsibilities**: Oversee customer orders, including order entry, order status, document creation, stock allocation, order release, shipment tracking,...

  • Customer Experience Manager

    5 days ago

    Midrand, Gauteng, South Africa Sharon Nurock Recruitment c.c. Full time

    Job DescriptionSharon Nurock Recruitment c.c. is seeking an experienced Brand Executive to join our team. The successful candidate will be responsible for driving brand awareness, sales, and profit objectives. This will involve developing and implementing plans to enhance the brand, customer experience, product offering, and brand loyalty.The ideal candidate...

  • Customer Experience Specialist

    1 day ago

    Midrand, Gauteng, South Africa Autorecruit Full time

    A successful candidate will have strong communication and interpersonal skills, be customer-focused, and possess a positive attitude.About the Role:As a customer experience specialist, you will serve as the primary point of contact for clients, ensuring effective communication and a seamless repair process from start to finish.You will conduct initial...

  • Customer Support

    7 days ago

    Midrand, South Africa RJPersonnel Full time

    2years We currently have a vacancy for an experienced Customer Care & Spare Parts Administrator. The position is based in Midrand at a National Leading Car Dealer. - Processing of customer complaints - Ensure that calls are answered to defined company standards - Processing and follow up on customer spare part orders - Processing and follow up on estimate...

  • Customer Services Administrator

    2 weeks ago

    Midrand, South Africa Fidelity Services Group Full time

    **Vacancy: Customer Services Administrator** **Region: Midrand** **Reporting to: Commercial Contact Centre Manager** **Overall purpose of the Job**: **Minimum qualifications and experience**: - Matric qualification or equivalent - Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams) - Professional and well presented - Ability to work well...

  • Customer Support Administrator

    3 weeks ago

    Midrand, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Handling the switchboard Data capturing Assist with filing and printing Assisting with Call Centre work Assisting with general admin Matric Related qualification will be to your advantage 1 year experience in a customer service environment Attention to detail Available on short notice Must be willing to...

  • Administration

    6 days ago

    Midrand, South Africa Fidelity Services Group Full time

    ** **_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._** **_ **Administration** **Overall purpose of the job**:The role of a sales administrator is to deal with incoming customer enquiries and...

  • Customer Service Coordinator

    1 week ago

    Midrand, South Africa Fidelity Services Group Full time

    **Overall Purpose of the job**: The successful incumbent will be responsible to assist with processing and maintaining all administrative duties to ensure optimal operational functioning within the Commercial department. **Minimum qualifications and experience**: - Matric - A minimum of 2 years customer service experience - At least 2 years administration...

  • Service Administrator

    3 weeks ago

    Midrand, Gauteng, South Africa Dante Personnel Full time

    Minimum requirements: Matric or relevant Office Administration Qualification is a must Sage experience would be an advantage 2+ Years experience in a service/ administration role Customer Experience would be preferred as the role is very customer orientated Own vehicle and valid driver's licence Consultant: Kydie Dresse - Dante Personnel Midrand

  • Marketing Administrator

    5 days ago

    Midrand, South Africa Hahn Collections Full time

    **Responsibilities**: - Assist in developing and implementing marketing strategies. - Coordinate marketing campaigns and create promotional materials. - Conduct market research to understand customer preferences and industry trends. - Support and manage the tender process, including preparing and submitting tenders. - Maintain tender records and ensure...

  • Customer Relations Officer

    1 week ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Customer Relations Officer

    2 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Project Administrator

    3 weeks ago

    Midrand, South Africa Fidelity Services Group Full time

    **Overall Purpose of the Job**: To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to...

  • Team Administrator

    7 days ago

    Midrand, South Africa DBSA Full time

    The Team Administrator’s key purpose is to provide efficient administrative support to the Climate & Environment Finance team in the Project Preparation Division. **Key Responsibilities**: **Technical outputs**. **1. Administrative support**: a. Performs high level administrative duties including typing and editing of reports, confidential correspondence...

  • Customer Relations Officer

    2 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Relations Officer

    2 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Engagement Specialist

    9 hours ago

    Midrand, Gauteng, South Africa Execustaff Recruiting Services SA (Pty) Ltd Full time

    Career OpportunityWe are looking for an experienced sales professional to fill the position of Customer Engagement Specialist.Key Responsibilities:Develop and implement sales strategies that align with company objectives.Collaborate with cross-functional teams to execute business plans and achieve targets.Gather and analyze competitor intelligence to inform...

  • Project Administrator

    2 weeks ago

    Midrand, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...