Service Section Manager Level 2 Global Grade 12

**Key Output** - Relationship building with external and internal customers - Proactively liaise with Principal to resolve problems and issues and build relationships going forward - Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship - Ensure all problems are dealt with as quickly as possible - Open...

**Key Output** - Relationship building with external and internal customers - Proactively liaise with Principal to resolve problems and issues and build relationships going forward - Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship - Ensure all problems are dealt with as quickly as possible - Open...

**Key Outputs** - Machine connectivity issues - Fit and configure simpler TES on-board system hardware - Troubleshoot basic on-board TES issues using relevant service tools and documentation - Repair and replace TES hardware - Log TSC tickets for support calls - Liaise with Level 2 and 3 techs, TC and Caterpillar support - Execute hardware and software...

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

**Key Outputs** - Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola. - Perform TES Customer profiling to enable the development of a Growth Plan - Liaise with Caterpillar for any TES support; including but not limited to VisionLink and MineStar - Liaise with BWE...

**Key Outputs** - Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola. - Perform TES Customer profiling to enable the development of a Growth Plan - Liaise with Caterpillar for any TES support; including but not limited to VisionLink and MineStar - Liaise with BWE...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Open work order and order parts. - Close work order on job completion - Assist with WIP **Qualification, Experience and Competencies** - Grade 12 - 1-2 yrs administration experience - Computer Literate - Accuracy and attention to detail

**Key Outputs** - Daily reports on system status - Inbound Movement - Outbound movement - Block stock - Sales Order - Outbound orders picking time - Dashboard - PCB Meeting - Safety (meeting, audits registers safety rep - Non stock order creation - Non stock quotation - POD Management and POD scanning - CAT return shipment process (CAT system) - Annual stock...

**Key Output** - Monitor all BWE Rental Rest of Africa Territories - Development of Rental pricing by country - Identify appropriate action plans in conjunction with operations, LoB and CAT to address identified deviations. - Trend performance of fleets across countries - Budgeting for fleet related CAPEX - Revenue budgeting for Rental & Used - Maintenance...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Outputs** - All site administration duties for Mogalakwena site’ - Assist line manager with relevant queries. - Capturing of time sheets on a daily basis and submit job cards to the mine. - Verify archives and follow up on SAP/CRM/AMT/ARIBA end to end process. - Perform related administrative tasks and process steps including record keeping, filing...

**Key Outputs** - All site administration duties for Mogalakwena site' - Assist line manager with relevant queries. - Capturing of time sheets on a daily basis and submit job cards to the mine. - Verify archives and follow up on SAP/CRM/AMT/ARIBA end to end process. - Perform related administrative tasks and process steps including record keeping, filing and...

The role of Head: IT Governance focuses on ensuring that the IT organisation "does the right things" through strategy and governance, as well as "doing things right" through organisational and operational alignment. The position is also responsible for managing IT finance, contract, and external supplier practices. It drives the IT service delivery and...

The role of Head: IT Governance focuses on ensuring that the IT organisation "does the right things" through strategy and governance, as well as "doing things right" through organisational and operational alignment. The position is also responsible for managing IT finance, contract, and external supplier practices. It drives the IT service delivery and...

**Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on warranty...