Voice and Communications Trainer Us

5 months ago


Cape Town, South Africa Teleperformance South Africa Full time

**Job Overview**

**Main Responsibilities (but not limited to)**
- To coach and support our operational trainers to deliver engaging training to colleagues
- Prepare, facilitate, and deliver training programs to our training teams and delegates using different mediums (digital, classroom etc) and blended learning approach.
- Provide training and coaching in customer service, soft skills, cultural, communication, behavior, voice modulation & articulation training, etc.
- Stays abreast of and applies trends, innovations, and best practices in the learning industry, and shares them with the team, as appropriate.
- To ensure our training materials are kept up to date and relevant through our training update cycle.
- To evaluate training activities following Kirkpatrick’s training evaluation model.
- Accountable for attainment of training objectives.
- Leads ad hoc projects as assigned.
- Engages with stakeholders across all projects to identify training needs required to improve overall performance metrics as part of our ever-evolving approach.

**Competencies**
- Strong performance track record across critical KPIs/Clear disciplinary record/excellent attendance record - required
- Comfortable with adapting to fast paced change and able to cope in a highly pressurized environment
- Ability to troubleshoot and solve problems through data analysis and excellent communication skills
- Ability to communicate effectively both written & verbally
- Involvement and interests shown in processes outside of L&D (extend into effectiveness of L&D in operations)
- Ability to interact positively with internal stakeholders
- Ability to design & deliver when required on gaps identified relating to Quality, Customer engagement, CSAT, NPS
- Logical and structured approach to handling tasks.
- Willingly shares knowledge, ideas and experience. Seeks feedback for continuous improvement
- Reflects Teleperformance’s values in their dealings with others, internally and externally
- Previous Training and Content Development experience is essential
- Ability to troubleshoot and solve problems through data analysis and excellent communication skills
- Comfortable with adapting to fast paced change and able to cope in a high-pressure environment

**Qualifications & Experience**
- 5-7 Years Soft Skills / Cultural Alignment Training Experience
- Matric/ Equivalent
- ODETDP - essential
- Assessors certification - advantageous
- Moderators certification - advantageous
- Virtual training Certification

**Job Types**: Full-time, Permanent



  • Cape Town, South Africa Teleperformance South Africa Full time

    **Voice and Communications Trainer** **- UK & US** **Job Overview** **Main Responsibilities (but not limited to)** - To coach and support our operational trainers to deliver engaging training to colleagues - Prepare, facilitate, and deliver training programs to our training teams and delegates using different mediums (digital, classroom etc) and blended...

  • Trainer

    7 months ago


    Cape Town, South Africa TULA Full time

    Are you a skilled trainer based in Cape Town with experience in delivering UK and US culture and communication training? We're seeking professionals with prior training delivery experience in the BPO (Business Process Outsourcing) space. Training-the-Trainer (TTT) will be provided. **Key Requirements**: - Comprehensive understanding of effective...

  • Electrical Trainer

    5 months ago


    Cape Town, South Africa Industries Education and Training Institute Full time

    Join our dynamic team at Industries Education and Training Institute as an Electrical Trainer! We are looking for a qualified trade tested electrician with training experience teaching single and three phase testing training. You must be a qualified electrician and have good knowledge of SANS 0142. **Only people with single and three phase training...

  • Personal Trainer

    6 months ago


    Cape Town, South Africa HOTEL AND CATERING PERSONNEL Full time

    This job is situated in Dubai, United Arab Emirates. We are looking for a Personal Trainer who can travel with the Owner if required. The position is to work for the Owner of the Hotel in a private capacity at his home. Basic salary: AED 4000 Vacation: 30 Calendar Days per year. Air Ticket: Annual Return Ticket. Accommodation is provided. Application...

  • Programming Trainer

    6 months ago


    Cape Town, South Africa mastergradeit Full time

    **About Us**: Mastergrade IT is a leading provider of IT training and education. We specialize in delivering high-quality courses that equip our students with the skills needed to excel in the tech industry. We are looking for a passionate and experienced Programming Trainer to join our team and help us continue our mission of transforming lives through...

  • Personal Trainer

    3 months ago


    Cape Town, South Africa MYWOWFIT Full time

    We are looking for enthusiastic and certified personal trainers who are passionate about helping clients achieve their fitness goals. As a MyWowFit trainer, you’ll conduct personalized online workouts via Zoom, Google Meet, or similar platforms. You’ll be working with clients to develop routines that fit into their daily lives, adapting to their...


  • Cape Town, South Africa F and G Sourcing Specialist Full time

    Our **Advertising Services** client is seeking a **Contact Centre Trainer/BPO (Business Process Outsourcing) Trainer **to join their team based in **Cape Town** **Purpose of the Job**:Facilitate products, soft skills, and systems training in a fast-paced contact centre environment. Play a part in achieving both the company's and our client’s business and...

  • Trainer

    6 months ago


    Cape Town, South Africa Revive Herbal Health Full time

    Staff trainer with teaching qualification. Must have done life science at school. Good communication skills. Be willing to travel to branches through out the Western Cape. **Salary**: R10 000,00 - R15 000,00 per month Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before starting work...

  • Sales Floor Trainer

    1 month ago


    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Job Title: Sales Floor TrainerWe are seeking an experienced Trainer to join our team at Bridgena Barnard & Associates. The successful candidate will be responsible for delivering process training and coaching to our staff.Requirements:* Grade 12* 3 year diploma in HR preferred or other* 18 months experience in facilitating training* Call Centre experience...

  • Trainer, Learning

    6 months ago


    Cape Town, South Africa TTEC Full time

    Trainer, Learning & Development-03OT9 **Description**: **Trainer** TTEC is seeking a seasoned Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development...

  • Trainer, Learning

    6 months ago


    Cape Town, South Africa TTEC Full time

    Trainer, Learning & Development **Trainer** TTEC is seeking a seasoned Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our...

  • Call Centre Trainer

    6 months ago


    Cape Town, South Africa Switch Full time

    currently have x4 Trainer roles in our Cape Town branch The Trainers will be contact centre Trainers, hence must have contact centre experience and exposure. Preferable Sales training, however, we will consider strong customer service as well. Matric - Non negotiable Working hours - our contact centre only supports the US & UK markets; hence a shift can...

  • Housekeeper Trainer

    6 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Housekeeping Trainer** Creating an engaging work environment for Colleagues of Western Province Caterers is as important as turning moments into memories for our residences. Your leadership skills and the values you model as Housekeeping Trainer will inspire your team - not only to ensure an exceptional in-room client experience, but also to grow their...

  • Process Trainer

    1 month ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Process Trainer Job Summary: We are seeking a highly skilled Process Trainer to join our team at WNS Global Services. As a Process Trainer, you will play a critical role in supporting the customer service team by building a positive, people-focused environment. Key Responsibilities: * Identify and communicate barriers to performance/service...

  • BPO Sales Trainer

    6 months ago


    Cape Town, South Africa CallForce Full time

    Sales Trainer (Outbound Telesales)CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.We're looking for a vibrant Sales Trainer to join our...

  • Trainer

    8 months ago


    Cape Town, South Africa Smollan Full time

    We’re on the lookout for an experienced a **Traine**r in **Western Cape.** **As a Trainer you will be responsbile for**: - Facilitation of training sessions - Deliver practical modular training on current handsets and handsets that have low rate of sale - Writing and marking of tests - Plan open sessions at regional Service Provider premises -...

  • Foh Trainer

    5 months ago


    Cape Town, South Africa CJ's Kenya Full time

    Now Hiring**:Front of House Restaurant Trainer** MUST HAVE EXTENSIVE EXPERIENCE IN THE HOSPITALITY INDUSTRY AS WELL AS PREVIOUS TRAINING EXPERIENCE INCLUDING CREATING YOUR OWN PRESENTATIONS Are you a seasoned front of house professional with a passion for training and developing others? We have an exciting opportunity for you to join our Team of...

  • Global Voice Manager

    5 months ago


    Cape Town, South Africa Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

  • Call Centre Trainer

    6 months ago


    Cape Town, South Africa CallForce Direct Full time

    Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...


  • Cape Town, Western Cape, South Africa Emporium Full time

    Job Title: Trainer in Financial SoftwareEmporium is seeking a highly skilled and experienced Trainer in Financial Software to join our team.Job Summary:We are looking for a professional with expertise in training and teaching financial software to deliver high-quality training programs to our clients.Key Responsibilities:Design and deliver training plans for...