Manager Operational Readiness

3 weeks ago


Randburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Work across tribes & embedded within squads to support the development & implementation of technology operational readiness plans & enable successful deployment of technology updates & changes in our production environments with mínimal to no disruption & or impact to service provision to customers.

**Job Description**:

- Build knowledge & expertise in bank wide architecture & technology stacks (products & services) to enable effective operational readiness planning & execution
- Provide operational readiness support & advisory to Service Delivery & Technology Product & service tribes & squads
- Co-ordinate & consolidate operational readiness inputs (e.g. technology roadmaps) from a broad range of stakeholders including e.g. service delivery & technology teams at BU level for change & release planning
- Co-ordinate & facilitate BU level operational readiness & change & release planning processes
- Develop BU specific detailed change & release documentation & communication across the change & release lifecycle (reflecting the scope of the changes, risks & risk implications of proposed changes, prioritisation, schedules, resource requirements, roles & responsibilities, integration points, quality assurance processes, monitoring parameters and processes etc. Do this across the change & release lifecycle (pre-during-post change & release)
- Participate in integration processes at a portfolio level - to align operational readiness, change & release plans
- As a result of the above, identify operational readiness risks & opportunities and translate these to BU wide Service Delivery & Technology teams leading to operational readiness plan finalisation
- Prepare all BU specific change controls & change approval process documentation & participate (as required) in change governance forums
- Coordinate operational readiness reviews & document assessment outcomes & insights
- Leverage insights from operational readiness reviews & past events (DR, MIM etc.) to identify risks & suggest solutions in mitigation (integrate this at Portfolio level)
- Review operational readiness plan alignment to Group Architecture, Infrastructure, Security, DR & regulatory standards - identify risks and opportunities and suggest solutions in mitigation
- Document & administrate detailed project / program / orchestration plans for changes & releases at BU level. These plans must include: milestones, Go / No Go activities, detailed schedules, prioritization, interdependencies, testing & QA requirements, acceptance criteria, approvals etc. for all pre-prod & prod activity
- Develop & distribute change & release communications & align to portfolio communication plans
- Coordinate & oversee the successful implementation of all BU changes & releases (that form part of the broader portfolio plan)
- Monitor BU specific change & release performance & metrics post-prod, identify risk & implement mitigating actions
- Participate in incident & event management processes during the change / release process (where incidents occur) and ensure appropriate coordination across the value chain for their resolution
- Prepare BU change & release reporting (pre, during & post change & release)
- Stay ahead of the curve on operational readiness, change, release & incident management best practices
- Contribute to the continuous improvement of operational readiness frameworks & tools
- Support Digitization, Automation and Orchestration of the operational Readiness services and its catalogue of services and functions.

Accountability: Finance, Risk & Governance
- Participate in & prepare requirements for risk & governance processes e.g audit
- Support remediation on all non-compliant operational readiness activity
- on time & quality & in alignment with Group & Regulatory standards
- Ensure alignment of all BU operational readiness plans to Group & Regulatory requirements
- Prepare effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices

Accountability: People
- Coach & mentor Service Delivery & Technical teams on operational readiness framework, tools & processes
- Positively contribute as a member of self-directed agile teams (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Conduct peer reviews, testing, problem solving within and across the broader team

Education

Bachelor's Degree: Information Technology
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



  • Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Randburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryDevelop &...


  • Randburg, South Africa Futurelink Global Recruitment Full time

    **Introduction** Our Manufacturing client is looking for an experienced CNC Machine Setter/Operator to join their team. Reporting directly to the CNC Foreman, the successful applicant will be responsible for operating all CNC lathes, milling and auxiliary machines. **Duties & Responsibilities** Assisting with setups on CNC lathes, milling machines and...

  • CNC Machine Operator

    2 weeks ago


    Randburg, Gauteng, South Africa Futurelink Global Recruitment Full time

    IntroductionOur Manufacturing client is looking for an experienced CNC Machine Setter/Operator to join their team.Reporting directly to the CNC Foreman, the successful applicant will be responsible for operating all CNC lathes, milling and auxiliary machines.Duties & ResponsibilitiesAssisting with setups on CNC lathes, milling machines and auxiliary...


  • Randburg, Gauteng, South Africa The Human Element (Pty) Ltd Full time

    Our client is a South African manufacturer of quality hardboiled candy. They are the first and only 100% Black Owned candy manufacturing company in South Africa. Their products are marketed and distributed nationally.Their vision is to create the Best and most Delicious hardboiled candy in South AfricaAs part of their expansion, they are looking looking for...

  • Operations Manager

    3 weeks ago


    Randburg, South Africa AT Recruits Full time

    Position: Operational Manager Location: Johannesburg Specialization: Security Services Your Role: As our Operational Manager, you will be the driving force behind the seamless execution of security operations throughout South Africa. Your responsibilities will include: - Overseeing day-to-day security operations to ensure efficiency and effectiveness. -...

  • Operations Manager

    3 weeks ago


    Randburg, South Africa AT Recruits Full time

    Position: Operational Manager Location: Johannesburg Specialization: Cleaning Services Key Responsibilities: - Oversee day-to-day operations of cleaning services across multiple sites. - Develop and implement strategic plans to ensure efficient and effective cleaning operations. - Manage and mentor a diverse team of cleaning staff, fostering a culture of...

  • IT Operations Manager

    4 weeks ago


    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management,...

  • Operations Manager

    1 week ago


    Randburg, South Africa BluTrain Group Full time

    We are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales. **Required Minimum Education / Training** - Relevant degree (essential) - RE5 (Added...

  • Operations Manager

    7 days ago


    Randburg, South Africa FirstRand Full time

    Job Description To effectively manage and oversee all operational aspects in the achievement of the business objectives in the Commercial Credit Team. Focus areas of the role include managing OCS queues for misaligned accounts and updating the Mandate system to taking direct responsibility for key credit projects or providing sign off or support for...


  • Randburg, South Africa The Human Element (Pty) Ltd Full time

    Our client is a South African manufacturer of quality hardboiled candy. They are the first and only 100% Black Owned candy manufacturing company in South Africa. Their products are marketed and distributed nationally. Their vision is to create the Best and most Delicious hardboiled candy in South Africa! As part of their expansion, they are looking looking...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa BluTrain Group Full time

    We are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales.Required Minimum Education / Training Relevant degree (essential) RE5 (Added advantage)Required...

  • Operations Manager

    1 week ago


    Randburg, South Africa Debt Collection Full time

    **About Our Company**: We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment. **Position Overview**: **Responsibilities**: - Lead and...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa AFMS Group Full time

    Management and be responsible for service delivery and budget outputs of the project operations, team and sub-contractorsImplement tactical strategies and control mechanisms to achieve the contract objectives, increasing efficiency and minimising the risk of loss and noncompliance which may impact on company profitsInitiate projects to improve efficiency and...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa Debt Collection Full time

    About Our Company:We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment.Position Overview:Responsibilities: Lead and oversee outbound...


  • Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management,...

  • Operations Manager

    2 weeks ago


    Randburg, South Africa CBRE Excellerate Full time

    **Main purpose / objective of the position** This role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...

  • Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa CBRE Excellerate Full time

    Main purpose / objective of the positionThis role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...

  • IT Operations Manager

    2 weeks ago


    Randburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management, architecture and...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001131 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring...