Operations Manager

2 weeks ago


Randburg, Gauteng, South Africa Debt Collection Full time

About Our Company:

We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide.

With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment.


Position Overview:

Responsibilities:

  • Lead and oversee outbound campaigns to ensure targets are met or exceeded consistently.
  • Manage a team of over 50 fulltime employees, including team leaders, by providing guidance, support, and coaching to foster a highperforming culture.
  • Develop and implement strategies to optimize campaign performance, including productivity enhancements and process improvements.
  • Maintain effective communication channels with clients to understand their needs, address concerns, and ensure satisfaction.
  • Monitor and analyze campaign metrics to identify trends, opportunities, and areas for improvement.
  • Collaborate with crossfunctional teams to ensure seamless operations and alignment with company objectives.
  • Prepare and present regular reports and performance updates to senior management.

Requirements:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Proven experience in leading outbound campaigns within a BPO environment.
  • Demonstrated ability to manage a team of over 50 FTE, including team leaders.
  • Flexibility to work shifts and night shifts as required.
  • Strong interpersonal and communication skills with the ability to build and maintain client relationships effectively.
  • Excellent problemsolving abilities and a proactive approach to addressing challenges.
  • Ability to thrive in a fastpaced environment and manage multiple priorities effectively.
  • Experience in managing peak seasons and highvolume operations is highly desirable.

Benefits:

  • Competitive salary package
  • Dynamic and inclusive work culture
  • Onthejob training and mentorship programs

Salary:
R216 000,00 - R300 000,00 per year

Application Question(s):

  • Are you willing to work shifts and night shifts as required by the nature of our business operations?

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