Hospitality Manager
3 days ago
We are seeking a highly organised and customer-focused Hospitality Manager to oversee the operations of our bed and breakfast and holiday rentals. The Hospitality Manager will be responsible for managing reservations and bookings, maintaining financial records, and building relationships with guests to ensure a positive and memorable experience.
**Responsibilities**:
- Manage reservations and bookings for the bed and breakfast and holiday rentals using various booking platforms
- Handle guest inquiries and complaints in a professional and timely manner
- Maintain accurate financial records, including invoicing and payment processing via Xero accounting software
- Coordinate housekeeping and maintenance tasks to ensure the properties are well-maintained and clean
- Assist with the development and implementation of marketing strategies to promote the properties
- Communicate with guests before, during, and after their stay to ensure a positive experience
- Work flexible hours, including weekends.
- Daily, Weekly and Monthly reporting directors with regards to upcoming booking, revenue and any maintenance issues.
**Requirements**:
- High school diploma or equivalent
- 2+ years of experience in the hospitality industry
- Excellent communication and customer service skills
- Ability to multitask and handle a high volume of work
- Intermediate knowledge of financial management in an accommodations/hospitality context
**Job Types**: Full-time, Permanent
**Salary**: From R20,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
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