Head: Adoption and Migration

4 weeks ago


Johannesburg, South Africa Nedbank Full time

**Job Purpose**

Lead the development and implementation of programmes and strategies designed to significantly improve the adoption of the Nedbank Business Hub functionality. The incumbent will assume overall accountability of effective adoption strategies. Drive the migration in collaboration with the Channel owners of the legacy channels to NBH including defining and building actionable metrics with associated tools to enable the effort.

**Responsibilities**:

- Target Setting - Defining reporting and tracking progress against targets as agreed to by impacted clusters including developing appropriate MI to assist in and enable the effort.
- Work closely with the Change Management area to ensure training including internal and client training is appropriate and adequate to aid the adoption and migration effort.
- Define and implement appropriate campaigns to drive adoption and migration.
- Develop a clear communication strategy and approach in close collaboration with the change community.
- Drive the required change intervention to deliver on the sales and service capability design and implementation.
- Assist in defining the best-in-class customer satisfaction measures.
- Leverage data insights including client feedback to ensure robust adoption and migration strategies are implemented.
- Manage performance of direct reports where required.
- Track migration effort with appropriate MI tools and strategies to ensure business case objectives can be tracked.
- Essential Qualifications - NQF Level- Professional Qualifications/Honour’s Degree

**Minimum Experience Level**
- 7 - 10 relevant sector experience**Technical Competencies**

Business strategy

Strategy development

Client Service Management

Digital culture

Innovation

Leadership Skills

Organisational Awareness

Governance, Risk and Controls

Relevant regulatory knowledge

Performance management

**Behavioural Competencies**

Customer Focus

Operational Decision Making

Cross-Functional Collaboration

Driving Execution

Driving Innovation

Digital Acumen

Guiding Team Success
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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