Head: Adoption and Migration
2 weeks ago
Job Purpose
Lead the development and implementation of programmes and strategies designed to significantly improve the adoption of the Nedbank Business Hub functionality.
Drive the migration in collaboration with the Channel owners of the legacy channels to NBH including defining and building actionable metrics with associated tools to enable the effort.
Responsibilities:
- Target Setting
- Defining reporting and tracking progress against targets as agreed to by impacted clusters including developing appropriate MI to assist in and enable the effort.
- Work closely with the Change Management area to ensure training including internal and client training is appropriate and adequate to aid the adoption and migration effort.
- Define and implement appropriate campaigns to drive adoption and migration.
- Develop a clear communication strategy and approach in close collaboration with the change community.
- Drive the required change intervention to deliver on the sales and service capability design and implementation.
- Assist in defining the bestinclass customer satisfaction measures.
- Leverage data insights including client feedback to ensure robust adoption and migration strategies are implemented.
- Manage performance of direct reports where required.
- Track migration effort with appropriate MI tools and strategies to ensure business case objectives can be tracked.
Essential Qualifications
- NQF Level
- Professional Qualifications/Honour's Degree
Minimum Experience Level
relevant sector experience
Technical Competencies
Business strategy
Strategy development
Client Service Management
Digital culture
Innovation
Leadership Skills
Organisational Awareness
Governance, Risk and Controls
Relevant regulatory knowledge
Performance management
Behavioural Competencies
Customer Focus
Operational Decision Making
Cross-Functional Collaboration
Driving Execution
Driving Innovation
Digital Acumen
Guiding Team Success
- **_Please contact the Nedbank Recruiting Team at _
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