Industry Application Consultant X2 Global Grade 08

4 weeks ago


Isando, South Africa Barloworld Equipment Full time

**Key Outputs**
- Understand return on investment to support pre-sales and sales process via value articulation to customer.
- Provide Subject Matter guidance on the use and potential value of Digital and give recommendations on value extraction from technology.
- Provide ongoing value-added support to the customers via Digital Solutions enabled continuous process improvement and recommendations.
- Consulting to maximize customer value extraction from Digital Solutions, define metrics to track customer value realization.
- Train key individuals in the effective use of Digital Solutions.
- Support dealer personnel in understanding of customer processes and system functionality & benefits.
- Understand Industry Specific KPI's showing value of system and projects, drive digital solutions to customer that can improve critical KPIs.
- Complete final validation of system before Go-Live, where applicable.
- Report on consolidated group Machine connectivity issues.
- Machine / Customer connectivity
- Digital Excellence programs
- Industry Application Usage for Digital Solutions
- Customer Identity management
- Data Authorisation
- Ensure effective self-management and performance ownership.

**Qualification, Experience and Competencies**
- Grade 12
- Verbal and written communication (including presentation) (L2
- Technical report writing (advanced content) / Verbal and written comprehension.
- Trouble shooting and problem-solving skills (L2)
- Diagnostic skills (L2)
- Drive, Energy and Initiative (results-focus) (L2)
- Building relationships (L2)
- Customer Responsiveness (L2)
- Business and Financial Acumen (Including Commercial Orientation) (L2)
- Machine and product specific technical knowledge and skills (L2)
- Programme and Project Management(L2)
- Developing People (L2)



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    **Key Output** - Communications to customer, supplier and Service Department. - Facilitate machine dispatch - Receival of machines in the workshop - Dispatching machines and take photos for evidence purpose - Ordering of new fire extinguisher and refill old ones - Testing machines after repairs - Park machines in yard **Qualification, Experience and...


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