Workforce Management Specialist

1 month ago


Cape Town, South Africa Smart Talent Full time

As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams.

A leading retail company is looking for a Workforce Management Specialist to be based in Cape Town.

To configure, manage, develop and maintain our Workforce Management tools through integration and collaboration with Head Office and Logistics stakeholders.
- Integrate with business representatives to understand new business requirements and develop Business Requirement Specifications with the outside vendor.
- Design and deliver an easy to use tool that enables better service and increases profitability.
- Give input into and assist with design and documentation of system specifications.
- Develop process and systems test plans as per business specification.
- Create and establish test environment and facilitate user acceptance testing (UAT).
- Provide input into policies, process, and procedures for the Workforce management system.
- Provide input into the system implementation for enhancements and new releases.

**Requirements**:

- Minimum 3-Year Diploma in Supply Chain/Business Management
- Degree in Business/Project Management will be an advantage
- Industrial Engineering Degree will be an advantage
- Advanced Excel skills
- 5 years’ Management experience
- 8 years’ General Retail/Supply chain experience

**The People Shop (Pty) Ltd**

**012 462 2828**

**Job Type**:Permanent**Job Location**:Cape Town**CTC**:R 950 - R 750 K



  • Cape Town, South Africa ABC Worldwide Full time

    Job Description: Assist the workforce manager in overseeing the daily operations of the workforce team Monitor and analyze workforce metrics to ensure optimal staffing levels Train and mentor workforce analysts to improve team performance Collaborate with other departments to optimize workforce planning and scheduling and Real...


  • Cape Town, South Africa ABC Worldwide Full time

    Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

  • Workforce Manager

    1 month ago


    Cape Town, South Africa Isilumko Staffing Full time

    Our client in the BPO sector is urgently looking for Workforce Manager:  RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to...

  • Workforce Champion

    7 days ago


    Cape Town, South Africa amplify5 Full time

    amplify5 is growing again which means great opportunities are being created to grow our team and be a part of our exciting future. Our support functions continue to grow and we need an experienced, Positive and Motivated, Meticulous Workforce Planner to bring the action as our Workforce Champion! **WHAT WILL YOU BE DOING?** - Build schedules aligned to...


  • Cape Town, South Africa TFG Human Resources Full time

    Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...


  • Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a...


  • Cape Town, South Africa Apex Group Full time

    Strategic Workforce Planning Analyst Location: Cape Town, South Africa Date Posted: Feb 22, 2023 **Description** **Strategic Workforce Planning Analyst** **Location: Johannesburg / Cape Town** Apex Group is looking for an individual to support our business leaders as a Strategic Workforce Planning Analyst who understands ‘the how’ and ‘why’ each...

  • Workforce Planner

    4 weeks ago


    Cape Town, South Africa Health Solutions Full time

    **Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...


  • Cape Town, South Africa Ten Group Full time

    **Overview** As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use...


  • Cape Town, South Africa Palesa Mbali Group Full time

    The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices Job Responsibilities:Identifies and develops talent and performance strategiesManages performance evaluations...


  • Cape Town, South Africa Palesa Mbali Group Full time

    The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices Job Responsibilities:Identifies and develops talent and performance strategiesManages performance evaluations...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices Job Responsibilities:Identifies and develops talent and performance strategiesManages performance evaluations...


  • Cape Town, South Africa Palesa Mbali Group Full time

    The Talent and Performance Management Specialist primary role responsibilities will be to manage the organisation’s development, performance and retention of people and talent, with a heightened focus of managing talent and performance practices  Job Responsibilities: Identifies and develops talent and performance strategies Manages performance...


  • Cape Town, South Africa Engineered Workforce Full time

    Engineered is a Recruitment business focused on finding technical staff within the Tech, Engineering & Renewable Energy industries. We place a large emphasis on constantly adding value to our customers through innovative and experimental processes. We strive to recruit differently and adopt a “fail fast” approach. We are looking for a Junior Marketing...

  • Group Manager

    1 month ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

  • Group Manager

    1 month ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...


  • Cape Town, South Africa Palesa Mbali Group Full time

    Job TitleDisease Management SpecialistPosition PurposeTo provide information, advice and explanations on clinical outcomes or systems of a complex clinical nature or to resolve complicatedprocess challenges. To ensure the effective use of the relevant healthcare benefits and system to optimise targeted communicationinterventions telephonically and digitally,...


  • Cape Town, South Africa Palesa Mbali Group Full time

    Job TitleDisease Management SpecialistPosition PurposeTo provide information, advice and explanations on clinical outcomes or systems of a complex clinical nature or to resolve complicatedprocess challenges. To ensure the effective use of the relevant healthcare benefits and system to optimise targeted communicationinterventions telephonically and digitally,...


  • Cape Town, South Africa Dash BPO Full time

    We are seeking a dynamic individual to fill the role of Engagement Specialist & Onboarding Subject Matter Expert. This position plays a critical role in ensuring the smooth onboarding process for new employees while also fostering engagement and satisfaction among our existing workforce. The ideal candidate will possess a blend of HR expertise, communication...