IT Service Desk Specialist

**Company Description** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so...

Supply first line IT support - Executes tasks in order of importance - Follow up on existing and outstanding tickets - Ensure all outstanding open tickets are closed in time - Managing all teams breaching tickets and escalate accordingly - Work closely with resolver groups to ensure timely updates are sent to requestor - Logging of calls with outside...

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

3years - Assisting with writing, editing, and revising training manuals for new and updated software and hardware - Providing technical assistance for questions and problems - Diagnosing and identifying system errors and other issues - Following up with customers to ensure full resolution of issues - Requesting feedback and/or monitoring calls and other...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

**SERVICE DESK/CALL CENTRE INDUSTY** **CAPE TOWN** **Purpose**: To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to...

**Reference Number** - 15929 **Closing Date** - 2023-03-24 **Location** - Cape Town Northern **Position Type** - Temp / Contract **Job Title** - TSD: Service Desk **Availability / Start Date** - 1 April 2023 **Synopsis** - Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

SERVICE DESK / CALL CENTRE INDUSTRY CAPE TOWN **Purpose**: The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with Service Desk operations. **Minimum requirements**: - Matric - Analysis experience (1 year) - Data management knowledge **Responsibilities**: - Customer Service o Remain courteous, tactful, honest...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role. Key Responsibilities-Receive, log, validate and diagnose client requests,...

First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

**Reference Number** - 15966 **Closing Date** - 2023-03-24 **Location** - Cape Town Northern **Position Type** - Permanent **Job Title** - Service Desk Operator (Agent) **Availability / Start Date** - 1 April 2023 **Synopsis** - Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

We are hiring an ambitious Service Desk Manager, the role is suitable for a high-energy achiever, executor, leader, planner, and communicator with a genuine desire to help others and an aptitude for getting things done in the smoothest, accurate and fastest way. The Service Desk Manager will support the respective teams, be a single point for escalation and...

FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...

Role Purpose:The Facilities Service Coordinator will be responsible for the compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders, including customer service interactions, reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while developing lasting,...