IT Service Desk Agent

2 weeks ago


Stellenbosch, South Africa SISOL Recruitment Full time

Supply first line IT support
- Executes tasks in order of importance
- Follow up on existing and outstanding tickets
- Ensure all outstanding open tickets are closed in time
- Managing all teams breaching tickets and escalate accordingly
- Work closely with resolver groups to ensure timely updates are sent to requestor
- Logging of calls with outside suppliers / Business partners
- Assists the Service desk team to deliver technology support
- Respond to all customers within the SLA timeframe in accordance to priority level
- Excellent communication skills in at least two official languages ( Eng + ? )


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