Customer Services Manager

2 weeks ago


Cape Town, South Africa F & G Sourcing Specialist Full time

An exciting opportunity for a **Customer Services Manager** is available within a reputable Oil & Gas company in Cape Town.

**Salary**: R663 664 inclusive of Pension Fund and medical aid

**Requirements**:

- Tertiary degree or equivalent diploma in Business Management or marketing
- 3 years’ experience in Sales or Customer service
- Experience in a managerial role, managing a team
- SAP user experience (Essential)
- Working experience in the petrochemical / Oil&Gas industry
- Strong people and performance management skills
- Excellent written oral communication skills
- People living with a disability are encouraged to apply

**Key Responsibilities (but not limited to)**:
Manage order to cash Process
- Effective management of the Order to Cash (O2C) process
- Develop and implement Order to Cash KPI's (Invoice accuracy, Debtors Days and dispute resolution) and track on a ly basis.
- Implement continuous improvement projects to ensure that the O2C KPI’s are attained
- With input from the supply manager, monitor supply outages and react accordingly for incoming and existing orders
- Ensure customers are trading within the allocated credit limit

Customer service management
- Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis.
- Manage customer complaints and ensure effective resolution.
- Effectively manage the relationship between customer stakeholders and internal stakeholders.

Customer Credit Management
- Conducted customer credit reviews Biannually with input from the Finance team to ensure that the allocated credit limit is in line an react accordingly if not.
- Manage all overdue to bring the debtors book to only current overdues.
- Resolve credit disputes and ensure closure of same

Customer database and Contract management
- Maintain an accurate customer database and ensure inactive accounts are blocked periodically
- Manage the end-to-end customer account opening process
- Maintain accurate records and document pertaining to customer contracts
- Keep an up-to-date contract register for all customers.
- Oversee document management process in line with the company data privacy policy

**Education**:

- Bachelors (required)

**Experience**:

- Sales or Customer service: 3 years (required)
- managerial role, managing a team: 3 years (required)
- petrochemical / Oil&Gas industry: 3 years (required)



  • Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...


  • Cape Town, South Africa Fidelity Services Group Full time

    **Overall Purpose of the Job**: Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. **Responsibilities**: - Giving advice to prospective customers of the various Umsuka products on offer. - Addressing and resolving client...

  • Customer Service Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    Found in: Adzuna ZA B C2 - 2 weeks ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    Found in: Whatjobs ZA C2 - 5 days ago


    Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa CTP Flexibles Full time

    We currently have the above position available at our flexible packaging printing facility and wish to invite all suitably qualified applicants to submit their details for our consideration. The incumbent, reporting to the National Sales Manager, is responsible for managing the Customer Services and internal sales department (including all key accounts)...


  • Cape Town, South Africa Pollock and Associates Full time

    Customer Services Manager Chem/Petro/Oil & Gas Cape Town - Western Cape - South Africa As the Customer Services Manager for the Western Cape region, you will lead a team of technicians and artisans, ensuring efficient operations in a hands-on, field-based role. Your role entails effective communication with senior management, overseeing daily team...

  • Customer Service Agent – Financial Services

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionEngaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and applicable regulations. The role forms part of the overall value chain in partnership...

  • Customer Services and Sales Operations Learnership

    Found in: beBee S ZA - 4 weeks ago


    Western Cape, Cape Town, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services’s job vacancy, Career and Recruitment Job title : Customer Services and Sales Operations Learnership jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 29, 2024 Quick Recommended Links Jobs by Location Job by industries Call Centre Learners will be required to: Attend the required training...

  • Call Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                           ...

  • Call Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionKey Responsibilities AreasMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                         ...


  • Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Excellent written and verbal communications skills with an ability to interact with senior stakeholders. Ability to get hands dirty in the detail but can also see the bigger picture. Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality. Confident creating reports for leadership consumption. Ability to...


  • Cape Town, South Africa CME Recruitment Full time

    Our client in the high end retail industry is looking for a Customer Service Experience Manager to join their team. **Key requirements and qualifications**: Matric with Mathematics and English (1st language) Bachelor’s degree Project management experience a non-negotiable Highly proficient with Microsoft Office (especially Excel) Lean Six Sigma...

  • Night Shift Customer Service Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionJob DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                 ...

  • Copy of Call Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                           ...

  • Insurance Customer Service Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionPrimary Job Duties & ResponsibilitiesAssess customer situations to provide quotes, policy inquiries and changes, billing questions, and technical support.Review and resolve policy cancellations, reinstatements, and service-related complaints.Act as expert for multiple online billing systems and agency portal website to provide proactive agency...


  • Cape Town, South Africa Juta and Company (Pty) Ltd Full time

    **Customer Service Administrator** **Location: Claremont, Cape Town** **Reporting to: Customer Service Manager** The Customer Service Administrator is a vacant role in our Finance team, reporting directly to the Customer Service Manager based at our Cape Town office. The Customer Service Administrator will be accountable for delivering excellent customer...


  • Cape Town, South Africa BNP Paribas Full time

    CUSTOMER SERVICE AGENT (JOB NUMBER: CUST SERV 020323) **Main purpose** To facilitate contact resolution of inbound & escalated customer queries received from our Customers, whilst at all times ensuring that the customer experience is consistent with the RCS brand values. **Key Responsibilities** Manage Inbound/Outbound calls Problem solve: Identify a...


  • Cape Town, South Africa Recruitment Solutions Full time

    We are recruiting for an energetic professional Customer service consultant with relevant experience within the RETAIL or HOSPITALITY space. You will understand how to maintain excellent customer relationships through excellent service delivery, assisting Account Managers with their daily tasks in order to develop their defined portfolios. You will resolve...