Customer Service Agent

2 weeks ago


Cape Town, South Africa Fidelity Services Group Full time

**Overall Purpose of the Job**:
Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

**Responsibilities**:

- Giving advice to prospective customers of the various Umsuka products on offer.
- Addressing and resolving client queries promptly and satisfactorily.
- Ensuring that contracts are cleared and submitted in time for payments.
- Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
- Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
- Assisting with market related issues for the company.
- Provide general customer service and assistance to Umsuka Wemali finance clients

**Experience and qualifications**:

- Grade 12 or National Certificate in Customer Service or Equivalent
- Customer service / call centre experience
- Experience in credit lending environment would be an advantage

**SKILLS & OTHER ATTRIBUTES**:

- Excellent interpersonal & teamwork skills
- Excellent time management skills and ability to multi-task and prioritise work
- Excellent communication and listening skills essential
- Ability to work in a fast paced and high stress environment
- Strong organisational and planning skills
- Self-Motivated
- Exercise Initiative
- Adaptability
- Customer service orientated
- Telephone Etiquette
- Bilingual



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