Customer Service Administrator

2 weeks ago


Cape Town, South Africa Juta and Company (Pty) Ltd Full time

**Customer Service Administrator**
**Location: Claremont, Cape Town**

**Reporting to: Customer Service Manager**

The Customer Service Administrator is a vacant role in our Finance team, reporting directly to the
Customer Service Manager based at our Cape Town office. The Customer Service Administrator will be accountable for delivering excellent customer service to all customers’ requests and queries within agreed service level agreement timeframes whilst constantly improving the customer experience.

**Minimum Qualifying Criteria**
- Minimum of 3 - 5 years’ customer service experience in multiple related industries.
- Successful and proven track record in a similar or related role.
- Passionate about delivering customer service excellence.
- Committed to timely and accurate processing of sales and requests
- Attention to detail.
- Ability to thrive under pressure.
- Energetic self-motivated personality.

**Required Skills**:

- Order Processing
- Customer Service Desk
- Customer Relationship Management
- Lead generation and sales
- Marketing and campaign support

**What you need to be great at**
- Excellent communication skills and ability to build rapport
- Listening to problems and providing balanced solutions, exceeding customer expectations every time
- Excellent internal and external customer orientation
- Ability to learn systems fast and adapt quickly to new ways of working.

**What we are looking for**
- Minimum of 3 years’ customer service experience in multiple related industries.
- Successful and proven track record in a similar or related role.
- Passionate about delivering customer service excellence.
- Committed to timely and accurate processing of sales and requests
- Attention to detail.
- Driven to achieve sales targets.
- Ability to thrive under pressure.
- Energetic self-motivated personality.

**Monday, 13 March 2023**

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)

Application Deadline: 2023/03/13
Expected Start Date: 2023/04/03



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