Operations Manager

6 months ago

Durban, South Africa Ellahi Consulting Full time

**The Employer**: The Employer is a well-established and reputable supply chain/ Logistics Company

**The Core Purpose **of the role is to manage operational activities and suppliers within the Transport depot environment in order to achieve customer service delivery targets along with optimal transport cost management within the said budgets. Outstanding customer relations are paramount to this position.

**Salary**: R819 189.05 - R921 578.69 pa (Depending on experience and qualifications)

**Location**: Riverhorse Valley, KwaZulu Natal

Valid Driver’s License required

**Education**:

- Completed Matric
- Bcom/ Degree in Logistics/ transport management or Business related

**Work Experience**
- 3-5 years’ logistics/ transport experience
- Exposure to management of Finances, HR, Risk and Safety
- 3 years in supervisory role in operational environment
- Interacting at Senior Management level
- Proven track record working with customer contractual requirements / KPIs
- 3- 5 years SAP WM IM MM experience
- Experience in management of operational and functional responsibilities (such as HR, Finance, SHEQ) (Advantage)
- Have established networks within the relevant industry (Advantage)

**Skills**
- Well-developed communication skills related to persuading and influencing others and negotiating effectively
- Interpersonal skills related to networking & conflict handling, including sensitivity to diversity and EQ
- Good ability to interpret numerical information
- Critical thinking skills to analyse and diagnose requirements or problems, develop integrated solutions and solve relatively complex problems
- Ability to memorise and recollect information
- Multi-task
- Computer, technology and systems

**Knowledge**
- Good knowledge of the transport industry
- Broad understanding of business, transport related legislation
- Broad understanding of labour legislation and Bargaining Council agreements
- Technical processes applicable to the contract.
- Sound financial and Business Acumen
- Good knowledge of commercial agreements (Advantage)

**Personal Attributes**
- Focus on getting things done
- Strong drive to growing the business
- Customer centricity & focus
- Preference for planning and organising
- Remain resilient with stress and pressure
- Focus on initiating action
- Focus on team working
- Focus on convincing and persuading.
- Readiness to make and own decisions
- Focus on analysing and solving problems
- Orientation towards growing & nurturing relationships
- Openness to accepting feedback
- Concern for communicating clearly
- Commitment to maintaining business awareness
- Concern for leading others & our culture

**Key deliverables and outputs**
- Business development
- Identifying and communicating opportunities for business growth
- Producing innovative solutions

**Financial Management and Profitability**
- Ensuring achievement and exceeding of targets through active monitoring of financial plans
- Ensuring the proper execution of the business continuity plan and the full utilisation and implementation of asset protection and fraudulent activity elimination tools and plans
- Ensuring adherence to capex authority framework
- Managing internal operational costs and resources in order to achieve budgeting results and other financial criteria.

**Employees / Human resource management**
- Leading Operational Team
- Succession planning for critical roles
- Managing performance and conduct of all line managers.
- Ensuring that staff are trained and multi-skilled according to development plans, develop and coach own team.
- Creating a culture of discipline and high performance in line with the company’s Integrated Employee Value proposition (IEVM) and the Smart Trucker Employee Value proposition
- Creating an environment that embraces diversity.
- Ensuring open and effective communication through SmartComs
- Assist in developing and implementing Job Descriptions/Success Profiles
- Ensure full implementation of Transformation Plans

**Shareholders / Business risk management**
- Safeguarding company assets - minimize claims and damages.
- Ensuring compliance to risk and internal audit protocols
- Eliminating fraudulent/criminal activities
- Developing business contingency plans for respective department

**Operational excellence**
- Monitoring and achieving operations KPI’s
- Managing company brand & customer perception
- Encouraging Continuous innovations & out of the box thinking
- Ensuring effective visual management in department

**Customer centricity**
- Establish and maintain effective links with customer stakeholders to cement relationships.
- Achieving and exceeding contractual service levels
- Timeously compiling monthly reports
- Scheduling monthly/weekly customer counterpart meetings
- Understanding, influencing and supporting customer counterpart KPIs
- Lead the optimisation of customer IT platforms

**SHEQ**
- Drive all safety, health and environmental policies and procedures to create a saf

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