Client Success Data Consultant

4 months ago


Durban, South Africa Job Crystal Full time

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Manage and prioritise client tickets, ensuring timely and effective resolution
- Provide consultative support to clients, understanding their needs and offering tailored solutions
- Act as a liaison between clients and internal teams to ensure client satisfaction
- Track and report on key metrics related to client support and project management
- Develop and maintain strong relationships with clients, addressing their needs proactively
- Coordinate with the development team to integrate client requests into the product development cycle

**REQUIREMENTS**
- Strong project management skills, with experience in handling client-facing projects.
- Exceptional administrative skills with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Analytical mindset with the ability to understand and solve complex client issues.
- Background in hospitality, tourism, or a related field, with experience in a client-facing role.
- Ability to work independently and as part of a team, with strong organisational skills.
- Proficiency in using customer relationship management (CRM) systems and project management tools.

Desirable Skills
- Previous experience in a software or technology company
- Experience in logistics or a similar field where coordination and client management are key
- A chef background or a role requiring meticulous attention to detail and customer satisfaction can be beneficial


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