Senior Executive, Customer Success

3 months ago


Durban, South Africa NielsenIQ Full time

NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients.

RESPONSIBILITIES
- Interacts with both Retail Intelligence Teams, and the NielsenIQ Sales Teams.
- Support Consultants on elaboration of Analysis and on preparing presentations of insights.
- Ensures Retail Intelligence insights and action-oriented solutions are delivered to the Clients by being a Retail Intelligence expert with an ability to explain methodology behind key analytics to clients.
- Autonomously interacts with client staff both on basic and advanced Retail Intelligence client needs.
- Collaborates with other NielsenIQ teams to provide holistic support to clients.
- Demonstrates high standards of performance, promotes a strong team environment.
- Partners with CS Consultants, Insights associates and Sales teams.

**REQUIREMENTS**:

- Statistics, Economics or Marketing graduate. Honours / master’s level preferred.
- Excellent analytical skills, ability to interpret sales and consumer data. Confidence and capability for data analyses and interest in dealing with data. Good at providing answers and insights aligned with client’s requests, generating new and creative ideas.
- Client-facing and communication/presentation skills, deliver research results to stakeholders on the client’s side in a clear and consistent manner.
- Ability to work independently and coordinate efforts with other associates within a virtual environment.
- Organizational skills: understanding of business priorities, ability to adapt to complex and changing organizations, ability to manage time schedules.
- 1-3 year of experience in FMCG and client dynamics.
- Full proficiency in PowerPoint & Excel.

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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