Client Success Adminstrator

7 months ago

Durban, South Africa DataOrbis Full time

**Job Summary**:
To provide administrative support to the client success team in order to optimise the function. Effectively managing financial administration, client onboarding as well as overseeing license management by accurately recording costs, tracking purchase orders, and distributing user login details.

**Key Responsibilities and Deliverables**:
**License Management**
- Ensure the accurate recording of license costs on CRM system as well as ensuring that Cost Estimates are sent to department heads
- Ensure the data integrity of all reports
- Distribute user login details and maintain a license tracker, including re-allocations
- Generate usage reports as needed
- Assist with ad hoc reporting and administration

**Purchase Order Tracking**
- Track Purchase Orders on the CRM platform and create Jira tickets for license creation
- Collaborate with the finance team to monitor outstanding Purchase Orders and facilitate follow-ups
- Assist with general administration related to purchase orders and tracking within agreed upon timelines

**SharePoint Maintenance**
- Maintain and update SharePoint folders on a continuous and timely manner
- Ensure agreements are signed, saved, and sent to the legal department within the agreed upon timeframe
- Ensure coding rules are continuously being updated

**Training Material**
- Develop training materials for new users to facilitate their onboarding process
- Maintain and improve on training materials for new users to facilitate their onboarding process

**General Administrative Support**
- Direct queries and requests to appropriate parties
- Assist the Client Success team in preparing for workshops
- Handle issues and complaints in a diplomatic, tactful and interpersonally sensitive manner
- Liaise closely with internal and external clients to manage all scheduling of day-to-day appointments and tasks
- Book boardrooms as required and ensure required tools are available
- Ensure files and all information are updated and easily accessible
- Provide ad hoc administrative support required by the Client Success team

**Effective teamwork and self-management**
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Proactively develop own skills and knowledge of relevant best practice and ensure appropriate skills and knowledge transfer
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines
- Demonstrate the ability to anticipate and manage change
- Ensure strict confidentiality of relevant information
- Plan, organize, and facilitate team-building activities to promote a positive and cohesive team culture
- Collaborate with team members to generate ideas and execute engaging team-building events
- Co-ordinate events and functions within budget

**Minimum Qualifications**:
Suitable Tertiary Degree/Diploma or Relevant Certification in a Commerce or Marketing related field Minimum

**Experience**:
1-2 years’ experience in an administrative role preferably within the FMCG industry Knowledge,

**Skills & Abilities**:

- Proficient in the use of Excel, Microsoft Office and other DataOrbis software and systems (Teams, SharePoint, Lattice, JIRA)
- Problem solving skills
- Numerical Ability
- Administration skills
- Time management
- Attention to detail
- Ability to function as part of a team
- Verbal and written communication skills

**Key Competencies**
- Organisational commitment
- Teamwork & collaboration
- Critical thinking
- Agility Performance & results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Planning & prioritisation
- Quality & detail excellence
- Communication

  • Client Success Associate

    2 weeks ago

    Durban, South Africa Agency Growth Team Full time

    **This position is for a UK based Agency specializing in Aesthetics** Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily...

  • Client Success Executive

    4 days ago

    Durban, South Africa DataOrbis Full time

    **DataOrbis is a global cloud-based information solutions company. We provide market and business intelligence solutions to the fast-moving consumer goods (FMCG) industry. Our solutions combine people, process, and leading-edge cloud technology to facilitate and inform business decisions, that are customised to our client’s needs. We have a wealth of...

  • Client Success Specialist

    1 month ago

    Durban, South Africa Virtualclick Full time

    are seeking a motivated and experienced Customer Success Specialist to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs.Are...

  • Client Success Specialist

    1 month ago

    Durban, South Africa Virtualclick Full time

    are seeking a motivated and experienced Customer Success Specialist to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs. Are...

  • Client Success Coordinator

    4 months ago

    Durban, South Africa DataTech Recruitment Full time

    Are you a dynamic sales professional with a passion for building strong customer relationships and driving business growth? Join the team as a Customer Success Coordinator in Durban and leverage your 2+ years of experience in account management and sales to excel in a fast-paced environment. With a focus on maximising revenue and achieving sales targets,...

  • Junior Officerproject Manager Assistant

    2 days ago

    Durban, South Africa Global Network Systems Full time

    A fast growing IT company in Westville is looking for a Junior Project 's assistant. The role will entail the following: - Opening and managing special projects - Auditing and consolidating labour - Updating clients and providing feedback - Co-ordianting tasks with technical teams - Managing operations and roll-outs - General adminstrative...

  • Office Adminstrator

    7 months ago

    Durban, South Africa PKF Durban Full time

    **EE/AA Role** Job Title: Office Administrator Type of Employment: Permanent Start Date: ASAP Reports To: Manager Office: Durban South Offices - 48 Beechgate Cres, Umbogintwini, Amanzimtoti, 4126 **Job Purpose**: - Printing Financial Statements - Maintains the firm's filing system and performs other various ad-hoc clerical activities on...

  • Client Success Data Consultant

    5 months ago

    Durban, South Africa Job Crystal Full time

    **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Manage and prioritise client tickets, ensuring timely and effective resolution - Provide consultative support to clients, understanding their needs and offering tailored solutions - Act as a liaison between clients and internal teams to ensure client satisfaction - Track and report on key metrics related to...

  • Branch Adminstrator

    1 day ago

    Durban, South Africa Hollywoodbets Full time

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africas biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And thats just the beginning. Our talented Team is on a mission to increase our global footprint,...

  • Merchandising & Promotions Supervisor

    17 hours ago

    Durban, South Africa Pronel Personnel Full time

    Our client based in Durban is looking for an energetic merchandising and promotions supervisor to manage an efficient and effective merchandising and promotions team through on-job training, motivation, coaching and staff development in order to deliver merchandising/promotion strategies that are superior to the competition and meet merchandising...

  • Success Factors Data Conversion Consultant

    1 week ago

    Durban, South Africa Full Circle Resourcing Full time

    **About the job Success Factors Data Conversion Consultant (Contract) - Durban/Hybrid - iS0QX945VRY**: Our client requires the service of a suitably qualified and experienced **Success Factors Data Conversion Consultant** **POSITION**: Contract role (12 months) **COMMENCEMENT**: As soon as possible **REQUIREMENTS AND EXPERIENCE** **Must have**: - Data...

  • Client Executive

    1 week ago

    Durban, South Africa Marsh Full time

    **Client Executive** **Role based in Durban** **Main Duties and Responsibilities** - Responsible for service delivery to Commercial Clients. - Ensure successful renewal of insurance contracts. - Preparation of budget for client servicing team and understanding the importance of client profitability. - Keep abreast with the insurance markets (both local and...

  • Client Services Representative

    1 week ago

    Durban, South Africa Mass Staffing Projects Full time

    Are you ready?, if you are an Client Services Representative this is a fantastic opportunity to be a part of a very successful clearing & forwarding company. **Requirements**: - Matric or equivalent of Senior certification - High level of Computer literacy - All modes - Air, Ocean & Road - Minimum of 5 years’ experience in Freight Forwarding & Clearing -...

  • Client Acquisition Manager

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Employ Africa HR Services CC Full time

    Job RoleThis role is responsible for driving business growth, identifying new opportunities, and building strong relationships with clients. The successful candidate will have a strong background in business development, sales, or marketing, and excellent communication, negotiation, and leadership skills.Key ResponsibilitiesBiz Dev Strategy: Develop and...

  • Client Manager

    2 weeks ago

    Durban, South Africa NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Customer Success Manager

    23 hours ago

    Durban, South Africa MiX Telematics Full time

    Main responsibilities of this role are to manage the daily interaction with customers as well as to ensure existing customer growth and retention through analysing customers fleets and identifying opportunities to Upsell and Grow. Contacts all assigned clients daily/weekly and take ownership of client relationship. Ensure a rolling agenda for each client is...

  • Junior Customer Success Analyst

    2 days ago

    Durban, South Africa Magic Orange Pty Limited Full time

    **MagicOrange South Africa** **Location - **Gauteng or KwaZulu Natal** **About MagicOrange** MagicOrange is a leader in the IT Financial Management Software market recognised by Gartner with customers and presence in four continents. MagicOrange is a Software as a Service provider currently in a high growth phase. Our mission is to make people and...

  • Success Factors Data Conversion Lead

    1 week ago

    Durban, South Africa Full Circle Resourcing Full time

    **About the job Success Factors Data Conversion Lead (Contract) - Durban/Hybrid - iS0L7XV833**: Our client requires the service of a suitably qualified and experienced **Success Factors Data Conversion Lead** **POSITION**: Contract role (8 months) **COMMENCEMENT**: As soon as possible **REQUIREMENTS AND EXPERIENCE** **Must have**: - Data Migration:...

  • Manager: Client Services

    1 week ago

    Durban, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Relationship Advisor

    4 months ago

    Durban, South Africa Aon Corporation Full time

    Posting Description: **Client Relationship Advisor - Durban** Aon South Africa is recruiting a Client Relationship Advisor (CRA) in our Commercial department, based on a hybrid basis at our head offices in Durban. The purpose of the role is to maintain, retain and service clients in the SMME-environment, by improving day to day client relationships...