Uptime Manager
12 hours ago
The Uptime Manager is responsible for improvement of overall vehicle uptime in South Africa.
The role will identify key process failures resulting in workshop vehicle aging at Ford Dealerships, collaborate, act and close the gap with multiple stakeholders (both internal & external) on factors impacting this workshop turnaround and cause risk to uptime objective delivery.
He/she is to support, consult, coach and drive improvement of business processes and performance for the Dealer’s parts & service departments, with the purpose of meeting key FCSD business and customer satisfaction objectives and driving improvement opportunities.
**KNOWLEDGE, SKILLS and ABILITIES**
- Independent individual with strong organizational skills with the ability to work under tight deadlines in a pressurized and often unstructured environment with different daily challenges.
- Results driven individual with strong business acumen
- Proficient multi-tasker, with timely delivery of multiple requirements without compromising quality.
- Proven effective planning and time management skills.
- Ability to influence across all levels of internal & external stakeholders.
- Good interpersonal and communication skills (includes presentation Skills; written and verbal)
- Problem-solving skills with diplomacy and solving for the whole.
- Conflict Management skills, and very strong emotional resilience
- Excellent analytical skills and the ability to do detailed root-cause analysis and provide clarity through data and facts.
- Must be able to work independently and take own initiative to ensure the expected results are achieved.
- Have a can do, find a way attitude and a very strong emotional resilience.
- Team player who is able to naturally collaborate, cut across boundaries and break down silos.
- Meticulous attention to detail is an absolute MUST.
**QUALIFICATIONS and EXPERIENCE**
- Degree or National Higher Diploma in a relevant field (Business Management, Marketing, Finance, Communications, Engineering, Supply Chain)
- 3+ years’ experience within the Automotive industry and / or automotive Dealership environment in a business consulting or operational role is a must.
- Experience in an automotive Aftermarket parts and service environment, OEM Aftersales environment and/or field role will be a definitive advantage.
- Technical understanding/ability and/or experience of Manufacturing environment an advantage
- High competency and proficiency in Microsoft Excel as well as PowerPoint
- Affinity to learn new internal systems and drive collaboration and improvement
- Fluency and proficiency in English is a must
Improving overall Uptime of Vehicles for SAF, including project managing the Rapid Hubs, which are a key launch initiative. This role includes - but is not limited to - the following functions:
Responsibilities & Outcomes:
- Lead the Daily VOR discussions and work with cross functional teams (FCSD, PS&L, SEO, Quality, CRC) to address systemic process / bureaucratic issues that lead to high ageing vehicles at Dealerships in accordance to annual objectives set
- Develop, implement, monitor and raise the bar on any non-performing Dealers through implementation of focused sessions and corrective action plans
- Proactively support Dealers in identifying the root cause of their concerns (i.e. Warranty, Technical, Parts) and drive efficient resolution with relevant Ford skills teams.
- Work with IMG Uptime workstream for implementing dedicated sprints for improvement in high-aging cases and support additional initiatives or projects Planned for Uptime improvement in IMG.
- Monthly Reporting & Analytics of KPIs of the uptime, monitor performance, meet and raise the bar, or support incentive payouts
- Improve Dealer Satisfaction in support of DSI measurement performance
- Close the loop between PVT, Manufacturing, FCSD and Sales on various new launch related issues
- Assess daily Uptime exclusion requests in accordance to Uptime Exclusion Policy.
- Effectively communicate, and flag risks and implement remedial action with necessary stakeholders to limit/mitigate impact of issues onto Uptime KPIs.
Business management
- Support onboarding of any new Dealer onto Uptime, including reporting, system activation or integration and associated training or processes through collaboration with various stakeholders and issue resolution.
- Remote support to Zone Managers for follow up with district specific VOR when resource availability is restricted.
- Dealership parts and service staff levels (review/advice and counsel where it impacts Uptime)
Compliance
- Review/advice and counsel to ensure compliance and adherence to all Uptime related aftersales systems, policies and procedures by stakeholders.
Collaboration & Partnerships:
- Work closely with PS&L, SEO and Regional Skills Teams to ensure alignment of strategies and sharing of best practice
- Participate in or lead projects that involve multiple departments, promoting integration and cohesio
-
Regional Sales Manager
7 months ago
Pretoria, South Africa Professional Sourcing Full time**Job Overview**: **Regional Sales Manager - Commercial Vehicles** **Location: Cape Town, Western Cape** **Position Overview**: A fantastic new opportunity is available for a **Regional** **Sales** **Manager** in the **_Commercial Automotive Industry_** at a world class **Commercial Vehicle Manufacturing Concern.** The **Regional Sales Manager** will be...
-
Maintenance Coordinator
4 weeks ago
Pretoria, South Africa Top Talent Recruitment Full timeLocation: Witbank Position Type : Full-Time Maintenance Coordinator Remuneration : Market Related Closing date : 18 October 2024 Overview: The Maintenance Coordinator plays a crucial role in ensuring the efficient and continuous operation of various water treatment plants managed by Sewtreat. This position is responsible for coordinating and overseeing...
-
Robotics Technicians
2 weeks ago
Pretoria, South Africa Boikago Group Full time**Job Details**: - Department TCF- Minimum experience Associate- Company primary industry Automotive- Job functional area Engineering- Salary R500 000 - R680 000 per annum- An international automotive manufacturer in Pretoria is looking for Robotic Technicians (Electrical/ Millwright) who will be responsible to maintain robotics equipment and/or related...
-
Robotics Technicians
1 week ago
Pretoria, South Africa Boikago Group Full time**Job Details**: - Department Bodyshop- Minimum experience Associate- Company primary industry Automotive- Job functional area Engineering- Salary R450 000 - R700 000 per annum- An international automotive manufacturer in Pretoria is looking for Robotic Technicians (Electrical/ Millwright) who will be responsible to maintain robotics equipment and/or...
-
Zaf-h4ep Technician, Robotics
7 months ago
Pretoria, South Africa Ford Motor Company Full time**POSITION DETAILS** - To maintain the facility by completing all scheduled /planned Maintenance - 100% completion - To identify all corrective maintenance activities and have a proactive approach - 100% completion - Manage/ effective approach to Emergency Maintenance downtime - Effective Root Cause Analysis towards downtime - Responsible approach to all...
-
IT Systems Administrator
7 months ago
Pretoria, South Africa Fin Full time**Fin Overview**: At Fin Africa, we are committed to driving financial inclusion and empowering individuals across the continent. We believe that everyone deserves access to affordable financial services, and our mission is to make this a reality. We are a passionate and diverse team of professionals dedicated to making a positive impact in the lives of...
-
IT Business Support Consultant
7 months ago
Pretoria, South Africa HRInsync Full time**IT Business Support Consultant** **Company** Top Medical Aid company in SA striving to be #1! **Purpose** Support trainers in developing training material. Provide regular information and feedback regarding process and business changes. Responsible for management reporting that can be used for improving business systems and processes and collaborating...
-
Warranty Spend
2 months ago
Pretoria, South Africa Ford Motor Company Full timeThe primary function is to ensure that there are Warranty cost reduction/avoidance initiatives implemented ensuring the delivery of quality products in all vehicles within the market of responsibility. Key performance indicators include: - Manage a singular view of the vehicle health to enhance customer ownership and service experience. Support dealership...
-
Network and Security Specialist
7 months ago
Pretoria, South Africa Kumusa Consulting Full time**Network Design, Implementation and Maintenance** - Design, plan, and implement secure and scalable network infrastructure for our toll system across various projects, ensuring optimal performance and reliability. - Deploy, configure and maintain network devices, such as routers, switches, firewalls, anti-virus software and load balancers, in accordance...
-
Warranty Spend
2 months ago
Pretoria, South Africa Ford Motor Company Full timeThe primary function is to ensure that there are Warranty cost reduction/avoidance initiatives implemented ensuring the delivery of quality products in all vehicles within the market of responsibility. Key performance indicators include: - Achieve warranty spend reduction targets for the respective market by applying the spend reduction tools. - Manage a...
-
Senior Executive Manager: IT DevOps
12 hours ago
Pretoria, South Africa Isilumko Staffing Full time**Description** **Duties & Responsibilities**: **Contribute to organisation’s objectives** - Translating the Information Technology strategic medium to short term goals and objectives to align with the Business objectives - Cascading the IT Strategic Plan down to the annual operating plan within Information Technology - Develop and implement solutions...
-
Mechanical Foreman
1 month ago
Pretoria, South Africa RCL FOODS Careers Full timeAt RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our purpose, to Grow What Matters! We are recruiting for a dynamic Mechanical Foreman -Sectional at our Pretoria West Plant. The purpose of this role is to manage the Mechanical, Boiler making and electrical part of the Factory and...
-
IT Infrastructure Manager
6 days ago
Pretoria, South Africa Headhunters Full time**Our client is seeking a highly experienced and hands-on IT Infrastructure Manager / Data Centre Manager to join their company, based in Pretoria.** **TOP SENIOR MANAGER POSITION!** **Awesome career opportunity awaits.** **Education and experience required**: - A Bachelor’s Degree in Computer Science or equivalent degree. - Working knowledge of PMBOK...
-
Maintenance Artisan Fitter with Automotive Press
2 weeks ago
Pretoria, South Africa Enshrine Placements Full time**Position details**: Type: Permanent Primary purpose: Ensure availability of mechanical equipment to ensure optimum press shop performance Responsibilities / accountabilities: General - Achieving departmental objectives to achieve customer requirements - SQDCPME (Safety, Quality, Delivery, Cost, People, Maintenance, Environment) - Any reasonable task that...
-
Tool and Die Supervisor
2 weeks ago
Pretoria, South Africa Boikago Group Full time**Job Details**: - Department Toolroom- Minimum experience Mid-Senior- Company primary industry Automotive- Job functional area Manufacturing- Salary R500 000 - R700 000 per annum**Introduction** A global automotive and mobility company that has been an active participant in the South African motor industry and remains to be one of Southern Africa’s...
-
IT Support
1 week ago
Pretoria, South Africa JJP Group Full time**TASKS** The company consists of 9 sites which needs to be supported in the following fields, situated in Pretoria and Johannesburg: **IT Support**: Overall internal IT support for all sites which includes setup of new laptops, setup of printers, copiers and scanners Pastel server maintenance and upgrades Keep computer systems running smoothly and ensure...
-
Engrng Specialist Control
3 months ago
Pretoria, South Africa Ford Motor Company Full time**ROLE SUMMARY** The responsible person will be required to develop, implement, monitor, and maintain efficient automation control processes with the use of FIS and other equipment monitoring technology in addition to programming of PLCs and other equipment to ensure optimum shop performance. **POSITION DETAILS** - Knowledge and understanding of ISO 9000 /...
-
▷ (High Salary) SENIOR IT SUPPORT TECHNICIAN
4 weeks ago
Pretoria, South Africa Jobted ZA C2 Full timeYour: - Formal Education: - Relevant degree or diploma - Microsoft 365 Administrator (MS900 & MS102) - Microsoft Azure Fundamentals (AZ900) & Azure Administrator (AZ104) - A+/ N+/ and Security+ Certification - ITIL V3/4 - Experience: - 6+ years technical experience - Experience working in Microsoft 365 Environment - Experience working in Microsoft...
-
IT Governance Administrator
7 months ago
Pretoria, South Africa HRInsync Full time**IT Governance Administrator** **Company** Top Medical Aid company in SA striving to be #1! **Purpose** The purpose of the position is to develop and maintain the information technology (IT) risk and compliance frameworks, policies, processes, and procedures through the implementation of best practices and approved IT governance frameworks. The role is...
-
Specialist CRM
2 weeks ago
Pretoria, South Africa Mercedes-Benz South Africa Ltd Full time**Aufgaben**: - Specialist CRM (SalesForce) - Objective of the job: - Support the achievement of the SalesForce, CRM & Lead strategy, with conceptualization and implementation of CRM, data-driven activities.- Ensure accurate data capturing, consolidation, maintenance and accessibility. - Continuous collaboration with all stakeholders is required to ensure...