IT Business Support Consultant

4 weeks ago

Pretoria, South Africa HRInsync Full time

**IT Business Support Consultant**

**Company**

Top Medical Aid company in SA striving to be #1

**Purpose**

Support trainers in developing training material. Provide regular information and feedback regarding process and business changes. Responsible for management reporting that can be used for improving business systems and processes and collaborating with 2Cana to resolve issues. This role will require the employee to work independently with mínimal supervision to meet performance metrics.

**Responsibilities**
- Problem management (PBMG) - Managing the life cycle of all problems that have occurred or could occur in delivering a service.
- Testing (TEST) Third party for BIT - Investigating products, systems and services to assess behaviour and whether this meets specified or unspecified requirements and characteristics.
- Learning design and development (TMCR) - Designing and developing resources to transfer knowledge, develop skills and change behaviours.
- Business Intelligence (BINT) - Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.
- IT SLA's overall per Annum - Technical Team SLA Performance over the period of evaluation
- BIT performance, Uptime and Recovery
- BIT Tickets SLA
- IT Service Level Performance Review - Internal IT Department Tickets
- Disaster Recovery (DR)
- IT Service Delivery Survey
- IT Climate index - The overall index of the IT Climate survey that will be submitted bi-annually by executive management

**Requirements**:

- A minimum of 5 years’ experience in IT auditing or ICT governance, risk, and compliance
- Grade 12
- Diploma in IT or related

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

**Experience**:

- IT auditing or ICT governance, risk, and compliance: 5 years (required)

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