Head of Server Infrastructure

4 weeks ago

Cape Town, South Africa The Talent Room Full time

Our client is currently looking for a **Head of Server Infrastructure**

This is a **remote role.**

**PURPOSE OF THE ROLE**:As the Head of Server Infrastructure, you will be responsible for overseeing.

the company's cloud and on-premises infrastructure and related vendor relationships. You will lead a team of

infrastructure professionals and ensure that the company's systems are secure, scalable, and available to meet.

the needs of the business.

**Key Outputs**:

- Develop automated infrastructure service monitoring plans and ensure it is rolled out to all key infrastructure.
- Develop comprehensive infrastructure incident response plans and ensure these are clearly communicated to and
- adopted by the relevant parties within the business.
- Develop a disaster recovery plan for all operational infrastructure, and perform an auditable DR test every year.
- Develop change management principles for all infrastructure activities that meets the key criteria (platform stability,
- uptime, and security).
- Ensure proper support of the IT infrastructure environment, that meets the business needs (platform stability, uptime, and security).
- Develop a complete set of documentation describing the individual infrastructure services and related details. (Contracts, SLAs, costs, support, changes, outages, etc.)
- Maintain a detailed server security vulnerability risk log and review monthly.
- Participate in or lead IT projects as directed by the IT project manager.
- Pro-active maintenance and planning of IT infrastructure.
- Reactive maintenance to ensure business continuity.
- Define a clear infrastructure policy, describing its use and adoption within the business.
- Ensure that all resources needed for the department to operate is available when needed.
- Ensure service availability targets are achieved, in line with operational needs of the business.
- Manage, train and coach the infrastructure team so they can act effectively.
- Accurate prioritization and disciplined time management.
- Ensure the function collects and analyses the correct data to inform decisions.
- Create and lead MOS and related meetings in line with national rhythms.
- Ensure cost, metric and KPI reporting is accurate and on time.
- Ensure all security and availability decisions are in line with operational business requirements when provisioning
- Ensure that up to date SOPs are created and followed for all operational functions performed by the infrastructure team.
- Ensure all relevant vendor SLAs are maintained.
- Ensure that the support desk adheres to the defined SOPs & SLAs.

**The successful candid**ate must have the following experience/skills: -**
- 6+ years of experience in cloud infrastructure, with at least 3 years in a leadership role
- Strong knowledge of network and system administration principles and best practices, as well as regulatory requirements related to infrastructure.
- **Strong experience in Azure and AWS cloud infrastructure, from a design and support aspect (NOT negotiable)**:

- Experience managing a team of infrastructure professionals.

**Qualifications**
- Degree in Computer Science, Information Technology or related field.
- Professional certifications such as follows are highly desirable.
- CCNA, CCNP, MCSE, or RHCE
- AWS Certified DevOps Engineer
- Certified Kubernetes Administrator (CKA)
- Docker Certified Associate (DCA)

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