Infrastructure Monitoring

2 weeks ago


Cape Town, Western Cape, South Africa GAAP Point of Sale Full time

Join Our Team:
Infrastructure Monitoring & Support Specialist at GAAP Point of Sale


Are you a tech-savvy professional with a knack for problem-solving? GAAP Point of Sale is on the lookout for a dedicated Infrastructure Monitoring & Support Specialist to join our vibrant team in the heart of Cape Town.


About The Role:


As an Infrastructure Monitoring & Support Specialist, you'll be the backbone of our operations, offering essential monitoring and support across our company.

You'll tackle challenges head-on, providing remote server, network, and desktop support, ensuring our business runs smoothly day in and day out.


Key Responsibilities:

  • Monitor, analyze, and resolve user requests through a ticketing system with efficiency and professionalism.
  • Diagnose and troubleshoot IT technical issues, delivering solutions through various communication channels.
  • Conduct active monitoring of Network, Firewalls, UPS's, Servers and Lines with keen analytical skills.
  • Manage queries regarding router Sim cards allocation to clients and sites.
  • Perform data checks, investigations, and assist in setting up VPN and VoIP connections.
  • Utilize IT knowledge bases and team collaboration for independent troubleshooting.
  • Recommend system, hardware, and software enhancements to optimize organizational infrastructure.
  • Conduct daily inspections of office generators, cyber security dashboards, solar installations, and Zabbix Dashboards.

What You Need to Succeed:

years of IT experience with a penchant for Linux systems.

  • Demonstrated analytical prowess and problemsolving capabilities.
  • A selfstarter attitude with an appetite for learning new technologies swiftly.
  • Attention to detail with the ability to work independently and in rotational shifts.

Why GAAP Point-of-Sale?
Since 1981, GAAP Point-of-Sale has been at the forefront of the hospitality industry's technology solutions.

As a family business that has expanded globally while maintaining our core values of connectedness, passion, support, and integrity, we are committed to fostering an inclusive workplace that champions service excellence.


Your Future with Us:

At GAAP Point-of-Sale, we encourage innovation and value diverse perspectives. We offer career opportunities across a spectrum of roles for driven professionals eager to make their mark.

You'll collaborate with a team of IT & Cabling Technicians, Developers, Sales & Marketing experts, Designers, Administrators, Stock Controllers, Trainers, and Support Technicians.


Ready to Apply?

Job Types:
Permanent, Full-time

Education:

  • High School (matric) (preferred)

Experience:

  • IT field: 2 years (required)
  • IT
Technical Support: 2 years (preferred)

License/Certification:
- driver's license and own reliable vehicle (preferred)

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