IT Infrastructure Manager

5 months ago

Cape Town, South Africa Resolution Placement Agency Full time

The primary purpose of this role is to develop, maintain, continuously improve and support both internal and client-facing IT infrastructure, including servers, storage, networks and telecoms systems.

What you will do

 Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.

 Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.

 Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud & On-Premise) are secure to make sure IT infrastructure remains available and 'fit for purpose'

 Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues

 Infrastructure innovation, in line with business plans and software development

Develop an understanding of ISO 27001 and assist with audits, compliance and policy

development

 Perform root-cause analysis on cyber and compliance risks

 Out of hours work to support global teams when required

 Takes a lead role to develop documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties

 Ensure security compliance of the IT infrastructure by carrying out remedial actions as required

What we are looking for

 Excellent working knowledge of The Microsoft Cloud services and experience of building

solutions around the,

 Solid technical experience in supporting Microsoft server infrastructure (hardware and

software)

 Team Leader experience, generally focused around mentoring junior members of the team

 Experienced engineer with an excellent record of server infrastructure, medium and large

schedule rolls of Cloud first infrastructures

 Experience of working with MS windows server 2012/R2, ADFS, AD MS SharePoint, Exchange,

PowerShell, Skype for business, Teams, O365, Intune.

 Working knowledge and experience of Hyper-V is essential

 Experience of SQL server management

 Technical experience Office 365 and administration of MS Azure

 Be able to demonstrate advanced networking skills

 Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds

 Knowledge of Microsoft Dynamics 360 or equivalent

 Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other

Microsoft cloud technologies

 Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to

departmental processes

 IT Project Management (Technical side) desireable

 Excellent communication skills at all levels, be able to provide updates to the relevant

individuals / teams as and when necessary

 Solid understanding of General IT equipment e.g., Switch, routers,SaaS etc

 Experience in cybersecurity is desirable

 Experience of 27001 is desirable (not audit level)

 Experience designing and implementing CRM Systems is desirable

Experience

Very strong organisational skills

8+ years’ experience in infrastructure

Interaction of supporting users in an office 365 environment

Good analytical and presentation skills

Experience of all levels of desktop support

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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