IT Infrastructure Manager

3 days ago

Cape Town, South Africa QCIC Full time

The primary purpose of this role is to develop, maintain, continuously improve and support both internal and client-facing IT infrastructure, including servers, storage, networks and telecoms systems.

**What you will do**
- Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
- Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
- Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud & On-Premise) are secure to make sure IT infrastructure remains available and 'fit for purpose'
- Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
- Infrastructure innovation, in line with business plans and software development
- Develop an understanding of ISO 27001 and assist with audits, compliance and policy development
- Perform root-cause analysis on cyber and compliance risks
- Out of hours work to support global teams when required
- Takes a lead role to develop documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
- Ensure security compliance of the IT infrastructure by carrying out remedial actions as required

**What we are looking for**
- Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
- Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
- Team Leader experience, generally focused around mentoring junior members of the team
- Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
- Experience of working with MS windows server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, Intune.
- Working knowledge and experience of Hyper-V is essential
- Experience of SQL server management
- Technical experience Office 365 and administration of MS Azure
- Be able to demonstrate advanced networking skills
- Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
- Knowledge of Microsoft Dynamics 360 or equivalent
- Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
- Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
- IT Project Management (Technical side) desireable
- Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
- Solid understanding of General IT equipment e.g., Switch, routers,SaaS etc
- Experience in cybersecurity is desirable
- Experience of 27001 is desirable (not audit level)
- Experience designing and implementing CRM Systems is desirable

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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