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Travel Specialist: Lodge Wholesale, Jhb: Salary to

1 month ago

Johannesburg, South Africa Cedar Wood Recruitment Full time

**Cedar Wood Recruitment is now recruiting for a Travel Specialist: Lodge Wholesale position at the head office of an internationally acclaimed tour and lodge operator**

**Key Performance Areas**
- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for guests
- Saturday duty on a rotation basis
- Public holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of the Company and brand: Care of the people, Care of land and Care of the wildlife

**Requirements: Qualifications, Skills, Knowledge, Experience**
- Must have at least 10 or more years tour operating experience
- Working knowledge of Tourplan, WETU and GDM - Tourplan and Wetu experience is an advantage
- A good knowledge of any of the destinations promoted by the Company within South, Southern and East Africa
- An in-depth geographical, logístical and product knowledge of two of the following regions: South, Southern and East Africa
- Good understanding of delivering excellent service to agents and guests
- An in-depth knowledge of Tourplan or a similar booking system
- Computer literate with experience with Word, Excel, PowerPoint and Outlook
- Web reporting portal
- Understanding of travel industry through study or work experience
- Market knowledge and how it operates
- Understanding of quantitative and qualitative data
- Relevant understanding of the Business to create strategy and making commercial decisions
- Sales process and methodologies
- Sales and Brand representation
- Experiential creativity (crafting experiences)
- Speed reading and speed typing
- Paperless filing and Database filing and management
- Able to travel - flexibility in terms of working hours

**Personal/Professional Attributes**
- Good interpersonal skills and teamwork
- Sense of urgency with high energy levels
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
- A willingness and aptitude to learn
- Good organisational ability - detail oriented
- Lateral thinking ability with good use of initiative
- Passionate about adding value
- Good communication skills - fluent in written and spoken English
- Good organisational skills which includes time management and prioritising of tasks
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Conflict management and resolution
- Self-driven, very responsible but fun loving
- Proactive, have a sense of urgency and be able to act quickly to resolve problems

**Remuneration and Package**
- Salary to be discussed at interview
- Attractive package

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