Travel Specialist: Lodge Wholesale, Jhb: Salary to

2 weeks ago

Johannesburg, Gauteng, South Africa Cedar Wood Recruitment Full time

Cedar Wood Recruitment is now recruiting for a

Travel Specialist:
Lodge Wholesale position at the head office of an internationally acclaimed tour and lodge operator

Key Performance Areas

  • Creative and out of the box planning and designing of leisure FIT tailormade itineraries
  • Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
  • Ensuring turnaround times are strictly adhered to according to standard operating practices
  • Proactive selling of products and services ensuring the best possible itinerary for guests
  • Saturday duty on a rotation basis
  • Public holiday duty on a rotation basis
  • Backup for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions
  • Upholding the values of the Company and brand: Care of the people, Care of land and Care of the wildlife

Requirements:
Qualifications, Skills, Knowledge, Experience

  • Must have at least 10 or more years tour operating experience
  • Working knowledge of Tourplan, WETU and GDM
  • Tourplan and Wetu experience is an advantage
  • A good knowledge of any of the destinations promoted by the Company within South, Southern and East Africa
  • An indepth geographical, logístical and product knowledge of two of the following regions: South, Southern and East Africa
  • Good understanding of delivering excellent service to agents and guests
  • An indepth knowledge of Tourplan or a similar booking system
  • Computer literate with experience with Word, Excel, PowerPoint and Outlook
  • Web reporting portal
  • Understanding of travel industry through study or work experience
  • Market knowledge and how it operates
  • Understanding of quantitative and qualitative data
  • Relevant understanding of the Business to create strategy and making commercial decisions
  • Sales process and methodologies
  • Sales and Brand representation
  • Experiential creativity (crafting experiences)
  • Speed reading and speed typing
  • Paperless filing and Database filing and management
  • Able to travel flexibility in terms of working hours

Personal/Professional Attributes

  • Good interpersonal skills and teamwork
  • Sense of urgency with high energy levels
  • Passionate about guest delight
  • Diligence and selfmotivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
  • A willingness and aptitude to learn
  • Good organisational ability detail oriented
  • Lateral thinking ability with good use of initiative
  • Passionate about adding value
  • Good communication skills fluent in written and spoken English
  • Good organisational skills which includes time management and prioritising of tasks
  • Attention to detail
  • Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
  • Conflict management and resolution
  • Selfdriven, very responsible but fun loving
  • Proactive, have a sense of urgency and be able to act quickly to resolve problems

Remuneration and Package

  • Salary to be discussed at interview
  • Attractive package

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