Lodge Wholesale Travel Consultant
2 weeks ago
KEY OUTPUTS
- Creative and out of the box planning and designing of leisure FIT tailormade itineraries lodges/camps in combination with some 3rd party product
- Managing the reservations process including handling of bookings from quote to finalizing, including invoicing and travel documents
- Proactive designing of itinerary ensuring routing and product knowledge is applied to providing the operator with best itinerary for their guests
- Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers
- Upholding the values of the establishment; Care of the people, Care of land and Care of the wildlife
YIELDING OF COMPANY'S BEDS KNOWLEDGE REQUIRED
- Good understanding of delivering excellent service to agents/guests
- An indepth knowledge of Tourplan or a similar booking system
- An indepth geographical, logístical and product knowledge of South, Southern or East Africa
- A willingness and aptitude to learn
SKILLS REQUIRED
- Communication skills and an excellent command of the English language (spoken and written)
- Time & desk management including working in an orderly focused manner
- The ability to work under pressure and show initiative
- Understanding of the travel industry inbound Tour Operating specifically would be preferable
- Attention to detail
- Elaborating in writing explanations or descriptions
- Exceptionally client/guest focused
- Must be computer literate and have an indepth knowledge of Word and Excel
- Calm and professional manner of servicing agents/guests
- An independent, curious and "can do it" nature
EXPERIENCE REQUIRED
- Must have at least 5 or more years' inbound tour operating experience
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