Travel Specialist, Johannesburg: Salary Tbc
5 months ago
**Cedar Wood Recruitment is now recruiting for a Travel Specialist at the head office of an internationally acclaimed tour and safari destinations operator. The role requires a good understanding of business principles and language, including the fundamentals of finance and profitability.**
- **Minimum 3-5 years previous tour consulting experience**:
- **Experienced in FIT market and designing tailor-made itineraries**:
- **A good knowledge of South Africa, Southern and East Africa**
**Key Performance Areas**
- Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the DMC Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
**Requirements: Qualifications, Skills, Knowledge, Experience**
- Minimum of 3-5 years previous tour consulting experience required
- Experienced in FIT market and designing tailor-made itineraries
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- A good knowledge of South Africa, Southern and East Africa preferable
- A willingness and aptitude to learn
- Good understanding of terms and conditions, product knowledge, third party and the Company Product destinations
- Understanding of travel industry channels
- Excellent computer skills including
- ESS is essential
- WETU
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which the Company operates
- Relevant understanding of business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- P-drive Navigation
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight
- Paperless filing
- Speed reading and typing
**Personal/Professional Attributes**
- Invested in personal growth - Enquiring mind
- Methodical, attention to detail
- Creative problem-solving skills
- Perseverance, patience, persistence
- Ability to work under pressure with a sense of urgency
- Ability to accept routine and mundane tasks
- Have a high energy level
- Adaptable and flexible
- Decisive
- Good interpersonal skills
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
- Excellent communication skills (verbal, written, reporting, body language)
- Time management
- Strong team player
- Mature and professional attitude towards conflict management and resolution
- Strong administration and organisation skills
**Remuneration and Package**
- Salary and package will be discussed at the client interview
- Remuneration is competitive and commensurate with experience and skills
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