Hms Technical Specialist Global Grade 10

3 months ago


Isando, South Africa Barloworld Equipment Full time

**Key Outputs**
- Provide Technical expert assistance to both internal and external customers. Provide technical expert investigation and reporting as well as provide resolution working collaboratively with BWE regions and customer;
- Analyse, report and provide resolution to HMS product health issues;
- Provide resolution to general HMS technical issues;
- Provide any relevant information to sales and aftersales personnel;
- Assist with the provision of training on product and new product improvements;
- Effectively self-manage and manage own performance;
- Provide technical information to the business to effective repair, service and maintenance of the HMS product line;
- Collaborate with Service Engineering to ensure product health and delivery of the lowest cost per tonne for the customer
- Effectively communicate with both the internal and external stakeholders on the product developments as well upgrades.

**Qualification, Experience and Competencies**

**Minimum qualification requirement**
- **Qualified Artisan, Mechanic in relevant field (e.g. Diesel Mechanic, Earthmoving Mechanic, etc) with a minimum of 5 years post apprenticeship experience. Preferably Hydraulic Mining shovels technical experience**:

- **Demonstrate practical and theoretical training skills**:

- **Sound interpersonal relationship skills**

**Minimum Experience Requirements**:

- **5 Years post apprenticeship relevant work experience**:

- **Work within a mining environment with minimum supervision**:

- **Ability to work within a multiple stakeholder environment**

**Required Competencies**:

- **Knowledge of the hydraulic mining shovel product**:

- **Technical competency with the hydraulic mining shovel product**:

- **Clear understanding of the organisation's goals and objectives**:

- **Experience in the assembly and disassembly of the HMS product**:

- **Ability to offer a resolution over the phone where necessary**:

- **Proven experience with both business and technical requirements



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