Client Desirability Operations Manager
6 months ago
Job Description
Hello Future Client Desirability Operations Manager
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in:
Planning and managing the Client Desirability operations and implement the execution strategy of Group screening, monitoring and reporting requirements in-line with segment risk appetite.
Key Responsibilities:
- Demonstrate leadership behavior through personal involvement, commitment and dedication in support of organisational values.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Manage quality outcomes in line with Group and Segment risk appetite.
- Plan, manage and forecast business outputs.
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by the business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Contribute towards defining the portfolio level and overall client desirability strategy.
- Plan, manage and forecast client desirability capacity and quality requirements for the Group.
- Determine feasibility and influence priority of projects i.e., capability automation, quality enhancement, process improvement, etc.
- Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the business plan and monitor compliance.
- Translate clident esirability strategies into actionable goals and track progress through specific performance measures and control systems.
- Understand, deliver and report on the values and strategic intent of various projects and initiatives to make informed decisions.
- Ensure effective execution against relevant projects/ initiatives.
- Develop and implement differentiated service models for client segments.
- Continuously drive and adhere to desired quality, standards and procedures to inform decision making in line with Group and Segment risk appetite.
- Ensure the development, alignment and implementation of end-to-end processes, leading to operational optimisation and alignment to platform.
- Compile, manage and administer training in accordance with client desirability process and procedures including functional training
Job Details
Application Closing Date
02/05/24
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